Table 1 Examples of interrupting... | Emerald Publishing

Table 1

Examples of interrupting situations and their system-level management

Examples of interrupting situations	Examples of system-level interruption management, the structural element having a balancing role
Tasks increase in an unplanned manner due to a sudden change in the customers' needs New attributes are added to the tasks, the implementation of which is not clear	Introduce a centralized customer service for unexpected tasks to reduce the amount of employees who are affected by the changes Systematically plan for slack in schedules to increase resilience toward sudden increases in workload
New guidelines are introduced, but relevant documentation has not been updated to reflect the changes	Organize training about the new guidelines to prevent the need for employees to pass knowledge among themselves
Colleagues change due to new work arrangements; the new people are not familiar with all details More meetings are scheduled to familiarize the new employees with the ongoing tasks	Postpone reorganizing to prevent employees from having too many new coworkers to reduce the need for orientation sessions
The number of ICT systems doubles after merging two units that were using separate systems	Migrate data from System B to System A and Sunset System B to prevent the need for running two systems in parallel

Examples of interrupting situations	Examples of system-level interruption management, the structural element having a balancing role
Tasks increase in an unplanned manner due to a sudden change in the customers' needs New attributes are added to the tasks, the implementation of which is not clear	Introduce a centralized customer service for unexpected tasks to reduce the amount of employees who are affected by the changes Systematically plan for slack in schedules to increase resilience toward sudden increases in workload
New guidelines are introduced, but relevant documentation has not been updated to reflect the changes	Organize training about the new guidelines to prevent the need for employees to pass knowledge among themselves
Colleagues change due to new work arrangements; the new people are not familiar with all details More meetings are scheduled to familiarize the new employees with the ongoing tasks	Postpone reorganizing to prevent employees from having too many new coworkers to reduce the need for orientation sessions
The number of ICT systems doubles after merging two units that were using separate systems	Migrate data from System B to System A and Sunset System B to prevent the need for running two systems in parallel