Table 2

Organizational change elements and corresponding situational features

Organizational change elementsSituational feature(s)Availability from ICT systems
Task
  • -

    The number of tasks

  • -

    Context dependent

  • -

    E.g. version control systems and issue trackers (for software engineers)

  • -

    E.g. CRM systems (for account managers)

People
  • -

    The number of collaborators (colleagues and customers, etc.)

  • -

    Email/Calendar/Instant messaging

  • -

    The number of team memberships

  • -

    Working time reporting systems

Technology
  • -

    The number of ICT systems

  • -

    IT-support issue tracking systems

  • -

    Problems with ICT systems

  • -

    For cloud-based applications: network monitoring

Structure
  • -

    The number of projects

  • -

    Resource planning systems

  • -

    The number of guidelines

  • -

    Customer billing systems

  • -

    The number of meetings

  • -

    Email/Calendar

  • -

    The number of locations

  • -

    Physical access control systems

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