Table 3 Weekly questionnaire... | Emerald Publishing

Table 3

Weekly questionnaire

Instructions: We ask you to assess this week (Week xx) and answer this questionnaire on Friday or next Monday. It takes some 15 min to answer - You can refer to the CTR report about this week when giving your answer (Company A) - You can use different sources of information such as calendars, to-do lists etc. when giving your answer (Company B)
Interruption/Situational features	Questions	Answering format
Interruption/Situational features	Questions	Open-ended	Categorical
Interruption	Did you have to interrupt your task performance because of other intervening or urgent things this week? (almost never, rarely, sometimes, often and continuously)		x
Task	How many subtasks of different projects (e.g. testing and problem definition) did you have altogether under way this week?	x
People
Colleagues	With how many colleagues did you collaborate this week?		x
Customers/Partners	With how many customers/partners did you collaborate this week?		x
Teams	With how many different teams did you collaborate this week (e.g. project, service, marketing and virtual team)	x
Technology
ICT systems	How many ICT systems or software did you use this week (e.g. Microsoft Office and SAP)?		x
ICT problems	Did you experience any of the following ICT system related fault situations that prevented you from continuing with your tasks (yes/no) this week?		x
	Software is being updated
	An existing system is replaced with a new one
	A new system is taken into use
	Interoperability problems
	Access or authorization problems
	Installation of new software
	Service outage
	Connection problems
	Other problems
Structure
Projects	How many projects, processes or services did you have under way this week?	x
Guidelines	To how many written guidelines did you rely on this week (e.g. documents, intra/Internet and policies)?		x
Meetings	How many meetings did you attend this week?	x
Addresses	In how many different offices (addresses) did you work this week?	x

Instructions: We ask you to assess this week (Week xx) and answer this questionnaire on Friday or next Monday. It takes some 15 min to answer- You can refer to the CTR report about this week when giving your answer (Company A)- You can use different sources of information such as calendars, to-do lists etc. when giving your answer (Company B)
Interruption/Situational features	Questions	Answering format
Interruption/Situational features	Questions	Open-ended	Categorical
Interruption	Did you have to interrupt your task performance because of other intervening or urgent things this week? (almost never, rarely, sometimes, often and continuously)		x
Task	How many subtasks of different projects (e.g. testing and problem definition) did you have altogether under way this week?	x
People
Colleagues	With how many colleagues did you collaborate this week?		x
Customers/Partners	With how many customers/partners did you collaborate this week?		x
Teams	With how many different teams did you collaborate this week (e.g. project, service, marketing and virtual team)	x
Technology
ICT systems	How many ICT systems or software did you use this week (e.g. Microsoft Office and SAP)?		x
ICT problems	Did you experience any of the following ICT system related fault situations that prevented you from continuing with your tasks (yes/no) this week?		x
	Software is being updated
	An existing system is replaced with a new one
	A new system is taken into use
	Interoperability problems
	Access or authorization problems
	Installation of new software
	Service outage
	Connection problems
	Other problems
Structure
Projects	How many projects, processes or services did you have under way this week?	x
Guidelines	To how many written guidelines did you rely on this week (e.g. documents, intra/Internet and policies)?		x
Meetings	How many meetings did you attend this week?	x
Addresses	In how many different offices (addresses) did you work this week?	x

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