Table 2 Data collection and analysis... | Emerald Publishing

Table 2

Data collection and analysis

Data collection round	Focus	Interviewees		Other sources of data	Analysis/contribution to the research
Data collection round	Focus	No	Roles	Other sources of data	Analysis/contribution to the research
1st (Dec. '19 – Jan. '20)	- Organisational objectives - Vision for the chatbot - Development approach - Technical choices - Technical features	4	Product manager, software developers, project manager	Project documents, systems documents, vendor documents, internal corporate newsletter, internal communications	Understanding of background, history and organisational environment
2nd (July '20 – Sept. '20)	- How employees use and reactto the chatbot in their daily activities at work - How emotions were feltand how this influenced use	24	Chatbot users	– Internal communications – Observation of use – Review of features	Generating initial categories and linking them to past theoretical insights
3rd (Mar. '21 – Apr. ’21)	- How employees experienced emotionwhen using the chatbot and how this impacted their use	13	Chatbot users	– Internal communications – Observation of use	Refining and linking categories to elaborate on or challenge existing understanding of emotions in chatbot use
	Total	41

Data collection round	Focus	Interviewees		Other sources of data	Analysis/contribution to the research
Data collection round	Focus	No	Roles	Other sources of data	Analysis/contribution to the research
1st (Dec. '19 – Jan. '20)	- Organisational objectives - Vision for the chatbot - Development approach - Technical choices - Technical features	4	Product manager, software developers, project manager	Project documents, systems documents, vendor documents, internal corporate newsletter, internal communications	Understanding of background, history and organisational environment
2nd (July '20 – Sept. '20)	- How employees use and reactto the chatbot in their daily activities at work - How emotions were feltand how this influenced use	24	Chatbot users	– Internal communications – Observation of use – Review of features	Generating initial categories and linking them to past theoretical insights
3rd (Mar. '21 – Apr. ’21)	- How employees experienced emotionwhen using the chatbot and how this impacted their use	13	Chatbot users	– Internal communications – Observation of use	Refining and linking categories to elaborate on or challenge existing understanding of emotions in chatbot use
	Total	41