Table A1

Measurements

ConstructItemsαCRAVELoadings
Social psychological distance (Hernández-Ortega, 2018)Regarding the consumers who wrote the above eWOM, I think that to some extent …
They could have tastes similar to mine0.8780.9110.6720.795
They could have values similar to mine   0.803
They are close to me   0.780
I could belong to the same group   0.845
I am similar to them   0.872
Perceived value (Karjaluoto et al., 2019)Please evaluate your attitude to the above eWOM for the following items. The above eWOM is …
Ineffective–effective0.863 (0.973)0.901 (0.979)0.646 (0.903)0.838 (0.952)
Unhelpful–helpful   0.780 (0.956)
Not functional–functional   0.780 (0.949)
Unnecessary–necessary   0.764 (0.930)
Impractical–practical   0.854 (0.963)
Perceived cognitive effort (Wang and Benbasat, 2009)Using the above eWOM, choosing a hotel …
Was very frustrating0.9700.9760.8710.913
Was easier because I found helpful information more quickly (R)   0.914
Took too much time   0.934
Was easy (R)   0.956
Required too much effort   0.943
Was too complex   0.937
Purchase intention (Wang et al., 2018)As a result of reading the above eWOM, I …
Believe that my selecting this hotel is highly likely0.874 (0.963)0.914 (0.973)0.726 (0.901)0.862 (0.949)
May make a reservation at this hotel   0.804 (0.952)
Would like to select this hotel   0.867 (0.944)
Predict that I would book this hotel   0.874 (0.952)

Note(s): The values in parentheses are for Study 2

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