Measurements
| Construct | Items | α | CR | AVE | Loadings |
|---|---|---|---|---|---|
| Social psychological distance (Hernández-Ortega, 2018) | Regarding the consumers who wrote the above eWOM, I think that to some extent … | ||||
| They could have tastes similar to mine | 0.878 | 0.911 | 0.672 | 0.795 | |
| They could have values similar to mine | 0.803 | ||||
| They are close to me | 0.780 | ||||
| I could belong to the same group | 0.845 | ||||
| I am similar to them | 0.872 | ||||
| Perceived value (Karjaluoto et al., 2019) | Please evaluate your attitude to the above eWOM for the following items. The above eWOM is … | ||||
| Ineffective–effective | 0.863 (0.973) | 0.901 (0.979) | 0.646 (0.903) | 0.838 (0.952) | |
| Unhelpful–helpful | 0.780 (0.956) | ||||
| Not functional–functional | 0.780 (0.949) | ||||
| Unnecessary–necessary | 0.764 (0.930) | ||||
| Impractical–practical | 0.854 (0.963) | ||||
| Perceived cognitive effort (Wang and Benbasat, 2009) | Using the above eWOM, choosing a hotel … | ||||
| Was very frustrating | 0.970 | 0.976 | 0.871 | 0.913 | |
| Was easier because I found helpful information more quickly (R) | 0.914 | ||||
| Took too much time | 0.934 | ||||
| Was easy (R) | 0.956 | ||||
| Required too much effort | 0.943 | ||||
| Was too complex | 0.937 | ||||
| Purchase intention (Wang et al., 2018) | As a result of reading the above eWOM, I … | ||||
| Believe that my selecting this hotel is highly likely | 0.874 (0.963) | 0.914 (0.973) | 0.726 (0.901) | 0.862 (0.949) | |
| May make a reservation at this hotel | 0.804 (0.952) | ||||
| Would like to select this hotel | 0.867 (0.944) | ||||
| Predict that I would book this hotel | 0.874 (0.952) | ||||
| Construct | Items | CR | AVE | Loadings | |
|---|---|---|---|---|---|
| Social psychological distance ( | Regarding the consumers who wrote the above eWOM, I think that to some extent … | ||||
| They could have tastes similar to mine | 0.878 | 0.911 | 0.672 | 0.795 | |
| They could have values similar to mine | 0.803 | ||||
| They are close to me | 0.780 | ||||
| I could belong to the same group | 0.845 | ||||
| I am similar to them | 0.872 | ||||
| Perceived value ( | Please evaluate your attitude to the above eWOM for the following items. The above eWOM is … | ||||
| Ineffective–effective | 0.863 (0.973) | 0.901 (0.979) | 0.646 (0.903) | 0.838 (0.952) | |
| Unhelpful–helpful | 0.780 (0.956) | ||||
| Not functional–functional | 0.780 (0.949) | ||||
| Unnecessary–necessary | 0.764 (0.930) | ||||
| Impractical–practical | 0.854 (0.963) | ||||
| Perceived cognitive effort ( | Using the above eWOM, choosing a hotel … | ||||
| Was very frustrating | 0.970 | 0.976 | 0.871 | 0.913 | |
| Was easier because I found helpful information more quickly ( | 0.914 | ||||
| Took too much time | 0.934 | ||||
| Was easy ( | 0.956 | ||||
| Required too much effort | 0.943 | ||||
| Was too complex | 0.937 | ||||
| Purchase intention ( | As a result of reading the above eWOM, I … | ||||
| Believe that my selecting this hotel is highly likely | 0.874 (0.963) | 0.914 (0.973) | 0.726 (0.901) | 0.862 (0.949) | |
| May make a reservation at this hotel | 0.804 (0.952) | ||||
| Would like to select this hotel | 0.867 (0.944) | ||||
| Predict that I would book this hotel | 0.874 (0.952) | ||||
Note(s): The values in parentheses are for Study 2
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