Table 2

Information content subjective assessment criteria

CodeDefinition(Bailey and Pearson, 1983)(Doll and Torkzadeh, 1988)(Delone and McLean, 1992)(Strong et al., 1997)(Cline and Haynes, 2001)(McKinney et al., 2002)(Rieh, 2002)(Bernhardt and Felter, 2004)(Yang et al., 2005)(Wixom and Todd, 2005)(Sillence et al., 2007b)(Cheung et al., 2008)(Wang, 2008)(Gable et al., 2008)(Larsson, 2009)(Gorla et al., 2010)(Petter et al., 2013)(Zheng et al., 2013)(Hsu et al., 2014)(Gao et al., 2015)(Liang et al., 2017)(Alzahrani et al., 2017)(Sun et al., 2019)(Zhang et al., 2020)

Accuracy

The correctness of the information

X

 

X

X

X

 

X

 

X

X

 

X

X

X

 

X

X

 

 

X

X

X

X

 

Complete

(alt terms - Comprehensive, Sufficiency, Scope, Richness)

The comprehensiveness and depth of the information

X

X

X

X

 

X

 

X

 

X

 

 

X

 

 

X

X

X

X

X

X

X

X

X

Concise

(alt terms - Conciseness)

The information is succinct, lacking in superfluous detail.

X

 

X

X

 

 

 

 

 

 

 

 

 

X

 

X

X

 

 

 

 

 

 

 

Currency

(alt terms - Timeliness)

The age of the information

X

X

X

X

X

X

X

 

X

X

 

X

X

X

X

 

X

X

X

X

X

 

X

X

Use of Language

(alt terms - Readability, Language, Easy of Understanding, Understandability, Format, Clearness)

The information is easy to read and understandable.

 

 

X

X

X

 

X

X

X

 

X

 

 

X

X

X

X

X

 

 

X

X

X

 

Freedom from Bias

(alt terms - Objectivity, Motives, Transparency)

The information is not influenced by a particular point of view or agenda.

 

 

X

X

 

 

 

X

 

 

X

 

 

 

 

 

 

X

 

 

X

 

X

X

References

(alt terms - Attribution, Transparency)

Citations for used material or recommendations for additional sources of information

 

 

 

 

X

 

 

X

X

 

 

 

 

 

X

 

 

 

 

 

X

 

X

 

Relevance

The applicability of the information to the user's needs.

X

X

X

X

 

X

 

 

X

 

X

X

 

X

 

X

X

 

 

X

 

X

X

X

Reliability

The consistency and dependability of the information

X

 

X

 

 

X

X

X

X

 

 

 

X

 

 

 

 

X

X

 

 

 

 

 

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