Table 3

Health-related practice themes, descriptions and illustrative data extracts

ThemeDescriptionIllustrative data extracts
Reliance on centrally regulated diagnosis and treatment practices, like those in the mHealth appRHCWs already rely on SOPs similar to those in the proposed mHealth app for diagnosis and treatment of patients in rural health centres“The SOP is used to diagnose illnesses, treat or refer the patient to a doctor” (Developer 3)
“we were using the paper-format before they brought an app for sending to State and federal directly” (RHCW4)
Reliance on informal PG-driven diagnosis and treatment practices, which are not represented in the mHealth appPGs circumvent RHCWs and SOPs like those in the mHealth app to buy medicine directly from pharmacists“I visit the pharmacy to get some medications I use at home before I take the person to the clinics” (PG3)
“If my child is sick I buy drugs that I feel is going to cure my child” (PG6)
“Observed (1) Parents contact peers for treatment advice, (2) Parents often times buy drugs/medicine from pharmacies without prescription” (Note/Obs.)
Reliance on informal traditional healer-driven diagnosis and treatment practices, which are not represented in the mHealth appPGs use traditional healing practices to treat sicknesses, e.g. drinking liquid from boiled mango leafs to treat various stomach ailments“Sometimes when we have no money we make use of herbal methods of treatment within our village” (PG7)
“Parents do make use of traditional healing methods for treatment” (RHCW7)
Reliance on informal and clustered communication practices, which are not represented in the mHealth appPGs and RHCWs rely on informal communication channels between these groups, rather than communication with urban centres“[RHCWs] do not refer to us and we do not write back to them even if their referrals will come in a secret way” (Developer 5)
“We are not even in talking terms with [RHCWs]” (Developer 6)

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