Table A2

ETRS items

Key sources for the scaleThe following are statements related to your organization, the ways in which top management respond to situations of change, and their ability to respond to change please rate the statements using the scale: 1 = strongly disagree, 4 = neither agree nor disagree, 7 = strongly agreeStage in CFA where item was removed: A = study 1 (sub-sample A); B = study 1 (sub-sample B); C = study 2
Transparent information sharingBachmann et al. (2015), Grover et al. (2014), Kähkönen (2020) Provide adequate informationC
Promote the development of an open discussion cultureA*
Learn and develop from mistakesB
Conduct ex-post evaluation in the work community after changesB
Strong management actionsKähkönen (2020), Pate et al. (2012), Sørensen et al. (2011) Divide employees and work tasks in an appropriate wayA*
Make reasoned decisionsB
Withstand pressure wellA
Retain the selected directionA
Benevolent personnel policiesDavis et al. (2000), Dietz et al. (2011), Kähkönen (2020) Value their employeesC
Try to save money from other resources than staff and protect staff until the lastA
Implement benevolent HR strategy prominently in everyday lifeB
Familiarize staff with new tasks and actively train themA
ApologiesKim et al. (2004), Krylova et al. (2016), Kähkönen (2020), Lewicki et al. (2016) Make self-reflections and apologizeB
Deeply regret if the situation is difficultB
Regret hastily and half-heartedlyA
Never regretA
Constructive behaviorKähkönen (2020), Petriglieri (2015), Six and Skinner (2010) Behave positivelyA
Do not avoid discussing changesB
Do not joke about serious thingsA
Do not sweep problems under the carpetA
Emotional supportGrover et al. (2014), Kähkönen (2020), Pate et al. (2012), Webber et al. (2012) Talk with meA
Are present for me if necessaryB
Are easily approachableA*
Are encouragingA*
Third-party involvementBachmann et al. (2015), Kähkönen (2020), Mueller et al. (2015), Coleman (1990) Procure for top management change training provided by external actorsA
Involve external parties in the practical implementation of changeB
Provide emotional support to staff from external partiesA

Note(s): *Removed one item at a time

Source(s): Removed items in CFA

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