Categorization of the articles included in the review
| Articles | Perspective | Context | Value = performance | Value = net benefit | Value = service quality | Value = relationship quality | Value = satisfaction | Value = knowledge sharing | Value = other | Measure of performance |
|---|---|---|---|---|---|---|---|---|---|---|
| Alidina and Jordan (2007) | Service network | Public | Yes | – | X | X | X | – | – | – |
| Bourdeau et al. (2007) | Service network | Private | No | – | X | X | – | – | – | Reuse intentions |
| Buchan and Yates (2019) | Service network | PPP | Yes | – | – | – | X | – | – | – |
| Doloi (2012) | Service network | Public | Yes | – | – | – | – | – | X | – |
| Džinić (2017) | Service network | PPP | Yes | – | – | – | – | X | – | – |
| Garry (2008) | Dyadic | Private | Yes | – | X | X | – | – | – | – |
| Garry et al. (2010) | Dyadic | Private | No | – | X | – | – | – | – | Customer satisfaction+loyalty |
| Graça et al. (2016) | Service network | PPP | Yes | – | – | X | X | – | – | – |
| Hooshangi et al. (2016) | Dyadic | Private | No | – | – | X | – | X | – | Customer satisfaction |
| Jakhar and Barua (2014) | Dyadic | Private | Yes | – | X | X | X | – | – | – |
| Jelodar et al. (2016a) | Dyadic | Private | No | – | – | X | – | – | – | Customer satisfaction |
| Jelodar et al. (2016b) | Service network | Private | No | – | X | X | – | – | – | Customer satisfaction |
| Jonsson and Zineldin (2003) | Dyadic | Private | No | – | – | X | – | – | – | Customer satisfaction |
| Kärnä and Junnonen (2016) | Service network | PPP | Yes | – | X | X | – | – | – | – |
| Kelly and Scott (2012) | Dyadic | Private | No | – | X | – | – | – | – | Relationship quality |
| Kihl et al. (2014) | Service network | PPP | No | – | – | X | – | – | – | Customer satisfaction |
| Lai et al. (2015) | Dyadic | Private | No | – | X | X | – | – | – | Operating performance |
| Lapierre et al. (1999) | Dyadic | Private | No | – | X | – | – | – | – | Customer satisfaction |
| Leksono et al. (2019) | Service network | Public | Yes | – | X | – | X | X | X | – |
| Levin et al. (2016) | Service network | Private | Yes | – | – | X | – | X | – | – |
| Linnander et al. (2017) | Service network | PPP | Yes | – | – | – | – | – | X | – |
| Luu et al. (2016) | Service network | Private | No | – | X | X | – | – | – | Loyalty |
| Newbery et al. (2013) | Service network | Private | No | – | – | X | – | – | X | Customer satisfaction |
| Olaru et al. (2008) | Dyadic | Both | Yes | X | – | – | – | – | – | – |
| Ounnar et al. (2007) | Service network | Private | Yes | – | X | – | – | – | – | – |
| Parast (2019) | Service network | Private | No | – | – | X | X | – | – | Operating performance |
| Patterson et al. (1997) | Dyadic | Private | No | – | – | – | X | – | – | Reuse intentions |
| Paulin et al. (1999) | Dyadic | Private | No | – | – | X | – | – | – | Customer satisfaction |
| Ryals and Humphries (2007) | Dyadic | Private | Yes | – | – | X | – | – | X | – |
| Schalk et al. (2009) | Service network | Public | Yes | – | – | – | X | – | – | – |
| Schmid et al. (2016) | Dyadic | Private | No | – | – | X | – | X | X | Relationship quality |
| Straub (2010) | Service network | Private | Yes | – | X | – | – | – | – | – |
| Su and Gargeya (2016) | Service network | Private | No | X | – | – | – | – | – | Loyalty |
| Sutherland (2017) | Dyadic | Private | No | – | – | X | – | – | – | Relationship quality |
| Tai et al. (2018) | Service network | Public | Yes | – | X | – | – | – | – | – |
| Tyler et al. (2007) | Dyadic | Private | No | – | X | – | – | – | – | Customer satisfaction |
| Ulaga and Eggert (2006) | Dyadic | Private | No | – | – | X | X | – | – | Customer satisfaction |
| Vinhas and Gibbs (2012) | Service network | Private | No | – | – | X | X | X | – | Relationship quality |
| Vize et al. (2013) | Dyadic | Private | No | – | – | X | – | – | X | Customer satisfaction+ service quality |
| Wang and Horsburgh (2007) | Service network | Private | No | – | X | – | – | – | – | Customer satisfaction |
| Weiss et al. (2010) | Service network | Public | No | – | – | X | – | – | – | Customer satisfaction |
| Articles | Perspective | Context | Value = | Value = net | Value = service | Value = relationship | Value = satisfaction | Value = knowledge | Value = | Measure of performance |
|---|---|---|---|---|---|---|---|---|---|---|
| Service network | Public | Yes | – | X | X | X | – | – | – | |
| Service network | Private | No | – | X | X | – | – | – | Reuse intentions | |
| Service network | PPP | Yes | – | – | – | X | – | – | – | |
| Service network | Public | Yes | – | – | – | – | – | X | – | |
| Service network | PPP | Yes | – | – | – | – | X | – | – | |
| Dyadic | Private | Yes | – | X | X | – | – | – | – | |
| Dyadic | Private | No | – | X | – | – | – | – | Customer satisfaction+loyalty | |
| Service network | PPP | Yes | – | – | X | X | – | – | – | |
| Dyadic | Private | No | – | – | X | – | X | – | Customer satisfaction | |
| Dyadic | Private | Yes | – | X | X | X | – | – | – | |
| Dyadic | Private | No | – | – | X | – | – | – | Customer satisfaction | |
| Service network | Private | No | – | X | X | – | – | – | Customer satisfaction | |
| Dyadic | Private | No | – | – | X | – | – | – | Customer satisfaction | |
| Service network | PPP | Yes | – | X | X | – | – | – | – | |
| Dyadic | Private | No | – | X | – | – | – | – | Relationship quality | |
| Service network | PPP | No | – | – | X | – | – | – | Customer satisfaction | |
| Dyadic | Private | No | – | X | X | – | – | – | Operating performance | |
| Dyadic | Private | No | – | X | – | – | – | – | Customer satisfaction | |
| Service network | Public | Yes | – | X | – | X | X | X | – | |
| Service network | Private | Yes | – | – | X | – | X | – | – | |
| Service network | PPP | Yes | – | – | – | – | – | X | – | |
| Service network | Private | No | – | X | X | – | – | – | Loyalty | |
| Service network | Private | No | – | – | X | – | – | X | Customer satisfaction | |
| Dyadic | Both | Yes | X | – | – | – | – | – | – | |
| Service network | Private | Yes | – | X | – | – | – | – | – | |
| Service network | Private | No | – | – | X | X | – | – | Operating performance | |
| Dyadic | Private | No | – | – | – | X | – | – | Reuse intentions | |
| Dyadic | Private | No | – | – | X | – | – | – | Customer satisfaction | |
| Dyadic | Private | Yes | – | – | X | – | – | X | – | |
| Service network | Public | Yes | – | – | – | X | – | – | – | |
| Dyadic | Private | No | – | – | X | – | X | X | Relationship quality | |
| Service network | Private | Yes | – | X | – | – | – | – | – | |
| Service network | Private | No | X | – | – | – | – | – | Loyalty | |
| Dyadic | Private | No | – | – | X | – | – | – | Relationship quality | |
| Service network | Public | Yes | – | X | – | – | – | – | – | |
| Dyadic | Private | No | – | X | – | – | – | – | Customer satisfaction | |
| Dyadic | Private | No | – | – | X | X | – | – | Customer satisfaction | |
| Service network | Private | No | – | – | X | X | X | – | Relationship quality | |
| Dyadic | Private | No | – | – | X | – | – | X | Customer satisfaction+ service quality | |
| Service network | Private | No | – | X | – | – | – | – | Customer satisfaction | |
| Service network | Public | No | – | – | X | – | – | – | Customer satisfaction |
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