Table 2

The iterative analytical approach

First-order conceptSecond-order conceptAggregate dimensions
The number of projects improved during the time
The activities of the living lab have been changed during the time
There was a period when the projects stopped
Platform stagnation
Platform growth
Platform evolution
Each partner developed specific projects and activities
The living lab involved different stakeholders
Each stakeholder is very important providing specific knowledge
The results are not so good as the management decisions are weak
Now the project group has the responsibility for the project
Activities
Resource contributions
Relational platform
The university at the beginning depicted the rules, then the lead role was undertaken by [actor]
At the beginning the point of view of the users was not considered
This approach reduced the commitment of the partners
This orientation generated confusion
Failure of top down perspective
Limitations of a bottom up perspective
Complexity of business relationships
Drivers of relational governance approach
The aim of National HC was to improve the commercial nature of living lab for its purposes
The university wanted to develop applied research at the living lab but it had no possibility
Students at the beginning considered the living lab for its sustainable nature but then they became interested in comfort dimensions
The industry firms focused only on their own goals
Nowadays our living lab is a community
Misalignment of goals
Generation of a collective goal
Joint goal development

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