Discriminant validity coefficients
| Construct | Commitment | Comparative customer | Customer attractiveness | Preferred customer treatment | Trust |
|---|---|---|---|---|---|
| Commitment | 0.944 | ||||
| Comparative Customer | 0.220 | 0.902 | |||
| Customer Attractiveness | 0.322 | 0.357 | 0.857 | ||
| Preferred Customer Treatment | 0.306 | 0.158 | 0.529 | 0.816 | |
| Trust | 0.293 | 0.476 | 0.353 | 0.119 | 0.868 |
| Construct | Commitment | Comparative customer | Customer attractiveness | Preferred customer treatment | Trust |
|---|---|---|---|---|---|
| Commitment | |||||
| Comparative Customer | 0.220 | ||||
| Customer Attractiveness | 0.322 | 0.357 | |||
| Preferred Customer Treatment | 0.306 | 0.158 | 0.529 | ||
| Trust | 0.293 | 0.476 | 0.353 | 0.119 |
Note:
Italic data indicate the square roots of the AVE
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