Table AII Structured interview protocol...

Table AII

Structured interview protocol

General questions
1	Code
2	Start time
3	What is your position in the organization?
4	What responsibilities are involved in this position?
5	Since when are you in this position?
6	Since when are you working for this organization?
A8	a. When was your organization founded?
A10	a. Can you shortly describe the activities of your NGO?
A11	a. In which phase of disaster do you usually operate? [Preparation/Response/Recovery]
A12	a. In which context of operation is your organization operating in general? [Disaster relief/Development aid]
A13	a. In what type of disasters is your organization operating in general? [Natural disaster/Man-made disaster]
A14	a. What is the size of you NGO, in terms of yearly budget and staff (national+international worldwide)
B7	b. Country of operation
B8	b. Operation ongoing in this country since
B9	b. Name of your project
B10	b. Can you shortly describe the activities of your project?
B11	b. In which phase of disaster does your current operation work? [Preparation/Response/Recovery]
B12	b. In which context of operation is your current operation working? [Disaster relief/Development aid]
B13	b. In what type of disasters is your current operation working? [Natural disaster/Man-made disaster]
B14	b. What is the size of you operation, in terms of yearly budget and staff? (national+international worldwide)
Donations
A15/B15	What are the sources of funding of your (a) organization/(b) operation? Which type of donors do you have? What is the approximate percentage for each type of donor?
16	Do you have any partnerships with donors, which guarantee you a safe and constant funding for your long-term activities? If yes, who are these?
A17/B17	What is the yearly amount of donations received by (a) your organization/(b) your operation?
Performance
A18	a. How would you define the performance of your NGO (i.e. explain what it is for you to be performing well as organization)? How can it be measured?
A19	a. How would you rate the performance of your NGO on average over all programs, in comparison with best in class organization?
A20	a. Can you tell us which organizations you consider as best in class?
B18	b. How would you define the performance of your operation (i.e. explain what it is for you to be performing well as an organization in an operation)? Can it be measured?
B19	b. How would you rate the performance of your current operation, in comparison with best in class operations (either from your own organization or others)?
B20	b. Can you tell us which operation/organization you consider as best in class?
27	What part of your performance is due to controlled reasons (e.g. processes, management, structure) and what percent is rather uncontrolled (e.g. good staff, opportunities, context, etc.)?
NGO/resources
A21/B21	In your opinion, how would you rate [1-5] the number of resources you have in your (a) organization/(b) operation in terms of:
	Finances
	Staff
	IT equipment
	Vehicles
	Buildings/physical infrastructure
	Other resources with strong impact?
A22/B22	In general, do you feel that you have less, same level, or more resources than most other NGOs in (a) your field/(b) this country?
A23/B23	In your opinion, how would you rate [1-6] the quality of the resources you have in your (a) organization/(b) operation in terms of:
	Staff
	IT equipment
	Vehicles
	Buildings/physical infrastructure
	Other resources with strong impact?
A24/B24	In general, do you feel that you have lower quality, same quality or better quality of resources than most other NGOs in (a) your field/(b) this country?
NGO/logistics processes
28	Does your NGO use formal logistical processes, and if yes, which one?
29	Are these processes documented?
30	Are these processes regularly updated?
31	Are these processes designed at the HQ level or the program level?
32	How would you rate the number of your logistic processes? [1 (insufficient), 3 (adequate), 5 (too many)]
33	How would you rate the quality of your logistics processes? [1 (inadequate), 2 (basic), 3 (acceptable), 4 (satisfactory), 5 (adequate)]
Beneficiaries
34	Do you personally know the needs of the beneficiaries of your operation(s)? If yes, what are these needs?
35	How does your organization usually assess the needs of the beneficiaries?
Fit NGO↔beneficiaries
36	To which degree do you think does your NGO meet the needs of the beneficiaries? [1 (poorly), 2 (basically), 3 (acceptable), 4 (satisfactory), 5 (adequate)] Why?
Governmental factors
A40/B40	How many people per operation are in contact with the local government (a) on average/(b) in your operation
41	What are the exact functions of these people?
42	Are you personally in contact with local government(s)? If yes, in what kind of situations?
43	What are the most difficult aspects in your personal contacts with governments?
44	How many times per week/month does a staff of your organization meet with people of the government?
45	How strong do the following governmental influences affect your operations? [1 (no impact at all), 2 (weakly), 3 (medium), 4 (strongly), 5 (very strong impact)] Can you explain why?
	Import barriers
	Corruption
	Bureaucracy
	Control of your activities
	Taxation
	Visa issues
	Labor law
	Other legal requirements
46	How would you evaluate the effect of each of these governmental influences on your NGO, the beneficiaries, the government? [N: Negative/X: Neutral/P: Positive]:
	Import barriers
	Corruption
	Bureaucracy
	Control of your activities
	Taxation
	Visa issues
	Labor law
	Other legal requirements
47	Do you see other governmental influences which have a NEGATIVE impact on your ability to satisfy the needs of the beneficiaries? If yes, which one? How do they limit your organization’s ability to conduct your operations and to answer to the beneficiaries’ needs?
48	Do you see other governmental influences which have a POSITIVE impact on your operations, and thus increase your ability to meet the beneficiaries’ needs? If yes, which one? How do they increase your organization’s ability to conduct your operations?
Import barriers
49	Did you ever experience any entrance barriers/import barriers in your current program(s)? [yes – no] (a) In which countries?
	ban for NGO to enter country
	ban for staff to enter country
	customs tariffs
	complex customs clearance procedures
	administrative barriers such as special document requirements
	interdiction to import specific equipment
	others, please describe and give country
50	What do you think is the motivation of the government to impose import barriers?
51	Did your organization find ways to by-pass import barriers, and if yes, how?
52	Does your NGO have any policy or processes which define how to deal with these problems?
53	Is there a particular staff in your program(s) which is in charge of dealing with the import procedures?
54	If yes, what is his/her title? What are his/her tasks? What type of employee is he/she (national/international? Level in hierarchy?)
56	Do you feel that commercial logistics providers face fewer troubles to import material in the country than NGOs? If yes, why?
Impact of import barriers
59	How would you rate the impact of import barriers on your operations
	Effectiveness: conducting the operation [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]
	Efficiency: cost [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]
	Can you estimate the additional cost of import barriers to your organization? In % of budget or CHF
	Delays [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]
	Can you estimate the time you lost in your operation, due to import barriers? In month compared to a setting with no import procedure at all (i.e. time between equipment physically present at border until available for use in-country)
60	Do import barrier affect the ability of your organization to fulfill needs of the beneficiaries? If yes, how?
61	What are the best ways your organization found to reduce the impact of import barriers on your operations?
62	In your opinion, do import barriers have a POSITIVE impact on one or more of the following? [yes – no] If yes, why?
	On your operation
	On the country’s economy
	On the government
	On particular staff of government
	On other stakeholders?
63	Does the ban of re-exporting equipment influence the choices of your organization during the project setup? (purchase, etc.) If yes, in which way?
Economic and social environment
64	For which services/procurement does your NGO work with local companies?
65	What are the benefits/problems of working with local companies?
Other situational factors
66	How strong do these factors affect your operations: [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]:
	Economic and social environment
	Government
	Infrastructure
	Disaster and environmental
67	Are there additional situational factors which have not yet been discussed, and which have a significant impact on your ability to meet the beneficiaries’ needs? If yes, which are these and how do they affect your operations? [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]

General questions
1	Code
2	Start time
3	What is your position in the organization?
4	What responsibilities are involved in this position?
5	Since when are you in this position?
6	Since when are you working for this organization?
A8	a. When was your organization founded?
A10	a. Can you shortly describe the activities of your NGO?
A11	a. In which phase of disaster do you usually operate? [Preparation/Response/Recovery]
A12	a. In which context of operation is your organization operating in general? [Disaster relief/Development aid]
A13	a. In what type of disasters is your organization operating in general? [Natural disaster/Man-made disaster]
A14	a. What is the size of you NGO, in terms of yearly budget and staff (national+international worldwide)
B7	b. Country of operation
B8	b. Operation ongoing in this country since
B9	b. Name of your project
B10	b. Can you shortly describe the activities of your project?
B11	b. In which phase of disaster does your current operation work? [Preparation/Response/Recovery]
B12	b. In which context of operation is your current operation working? [Disaster relief/Development aid]
B13	b. In what type of disasters is your current operation working? [Natural disaster/Man-made disaster]
B14	b. What is the size of you operation, in terms of yearly budget and staff? (national+international worldwide)
Donations
A15/B15	What are the sources of funding of your (a) organization/(b) operation? Which type of donors do you have? What is the approximate percentage for each type of donor?
16	Do you have any partnerships with donors, which guarantee you a safe and constant funding for your long-term activities? If yes, who are these?
A17/B17	What is the yearly amount of donations received by (a) your organization/(b) your operation?
Performance
A18	a. How would you define the performance of your NGO (i.e. explain what it is for you to be performing well as organization)? How can it be measured?
A19	a. How would you rate the performance of your NGO on average over all programs, in comparison with best in class organization?
A20	a. Can you tell us which organizations you consider as best in class?
B18	b. How would you define the performance of your operation (i.e. explain what it is for you to be performing well as an organization in an operation)? Can it be measured?
B19	b. How would you rate the performance of your current operation, in comparison with best in class operations (either from your own organization or others)?
B20	b. Can you tell us which operation/organization you consider as best in class?
27	What part of your performance is due to controlled reasons (e.g. processes, management, structure) and what percent is rather uncontrolled (e.g. good staff, opportunities, context, etc.)?
NGO/resources
A21/B21	In your opinion, how would you rate [1-5] the number of resources you have in your (a) organization/(b) operation in terms of:
	Finances
	Staff
	IT equipment
	Vehicles
	Buildings/physical infrastructure
	Other resources with strong impact?
A22/B22	In general, do you feel that you have less, same level, or more resources than most other NGOs in (a) your field/(b) this country?
A23/B23	In your opinion, how would you rate [1-6] the quality of the resources you have in your (a) organization/(b) operation in terms of:
	Staff
	IT equipment
	Vehicles
	Buildings/physical infrastructure
	Other resources with strong impact?
A24/B24	In general, do you feel that you have lower quality, same quality or better quality of resources than most other NGOs in (a) your field/(b) this country?
NGO/logistics processes
28	Does your NGO use formal logistical processes, and if yes, which one?
29	Are these processes documented?
30	Are these processes regularly updated?
31	Are these processes designed at the HQ level or the program level?
32	How would you rate the number of your logistic processes? [1 (insufficient), 3 (adequate), 5 (too many)]
33	How would you rate the quality of your logistics processes? [1 (inadequate), 2 (basic), 3 (acceptable), 4 (satisfactory), 5 (adequate)]
Beneficiaries
34	Do you personally know the needs of the beneficiaries of your operation(s)? If yes, what are these needs?
35	How does your organization usually assess the needs of the beneficiaries?
Fit NGO↔beneficiaries
36	To which degree do you think does your NGO meet the needs of the beneficiaries? [1 (poorly), 2 (basically), 3 (acceptable), 4 (satisfactory), 5 (adequate)]Why?
Governmental factors
A40/B40	How many people per operation are in contact with the local government (a) on average/(b) in your operation
41	What are the exact functions of these people?
42	Are you personally in contact with local government(s)? If yes, in what kind of situations?
43	What are the most difficult aspects in your personal contacts with governments?
44	How many times per week/month does a staff of your organization meet with people of the government?
45	How strong do the following governmental influences affect your operations? [1 (no impact at all), 2 (weakly), 3 (medium), 4 (strongly), 5 (very strong impact)]Can you explain why?
	Import barriers
	Corruption
	Bureaucracy
	Control of your activities
	Taxation
	Visa issues
	Labor law
	Other legal requirements
46	How would you evaluate the effect of each of these governmental influences on your NGO, the beneficiaries, the government? [N: Negative/X: Neutral/P: Positive]:
	Import barriers
	Corruption
	Bureaucracy
	Control of your activities
	Taxation
	Visa issues
	Labor law
	Other legal requirements
47	Do you see other governmental influences which have a NEGATIVE impact on your ability to satisfy the needs of the beneficiaries?If yes, which one? How do they limit your organization’s ability to conduct your operations and to answer to the beneficiaries’ needs?
48	Do you see other governmental influences which have a POSITIVE impact on your operations, and thus increase your ability to meet the beneficiaries’ needs?If yes, which one? How do they increase your organization’s ability to conduct your operations?
Import barriers
49	Did you ever experience any entrance barriers/import barriers in your current program(s)? [yes – no] (a) In which countries?
	ban for NGO to enter country
	ban for staff to enter country
	customs tariffs
	complex customs clearance procedures
	administrative barriers such as special document requirements
	interdiction to import specific equipment
	others, please describe and give country
50	What do you think is the motivation of the government to impose import barriers?
51	Did your organization find ways to by-pass import barriers, and if yes, how?
52	Does your NGO have any policy or processes which define how to deal with these problems?
53	Is there a particular staff in your program(s) which is in charge of dealing with the import procedures?
54	If yes, what is his/her title? What are his/her tasks? What type of employee is he/she (national/international? Level in hierarchy?)
56	Do you feel that commercial logistics providers face fewer troubles to import material in the country than NGOs? If yes, why?
Impact of import barriers
59	How would you rate the impact of import barriers on your operations
	Effectiveness: conducting the operation [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]
	Efficiency: cost [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]
	Can you estimate the additional cost of import barriers to your organization? In % of budget or CHF
	Delays [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]
	Can you estimate the time you lost in your operation, due to import barriers? In month compared to a setting with no import procedure at all (i.e. time between equipment physically present at border until available for use in-country)
60	Do import barrier affect the ability of your organization to fulfill needs of the beneficiaries? If yes, how?
61	What are the best ways your organization found to reduce the impact of import barriers on your operations?
62	In your opinion, do import barriers have a POSITIVE impact on one or more of the following? [yes – no] If yes, why?
	On your operation
	On the country’s economy
	On the government
	On particular staff of government
	On other stakeholders?
63	Does the ban of re-exporting equipment influence the choices of your organization during the project setup? (purchase, etc.)If yes, in which way?
Economic and social environment
64	For which services/procurement does your NGO work with local companies?
65	What are the benefits/problems of working with local companies?
Other situational factors
66	How strong do these factors affect your operations: [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]:
	Economic and social environment
	Government
	Infrastructure
	Disaster and environmental
67	Are there additional situational factors which have not yet been discussed, and which have a significant impact on your ability to meet the beneficiaries’ needs? If yes, which are these and how do they affect your operations? [1 (no impact at all), 2 (weak), 3 (moderate), 4 (strong), 5 (very strong impact)]

Notes: a, refers to questions asked only at headquarters; b, refers to questions asked only at the project/program level in Chad

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