Performance measures for the beneficiaries and donors perspective
| Beneficiaries and donors perspectives | Indicators | |
|---|---|---|
| Beneficiaries’ concern | Speed | Speed of delivery (Van Wassenhove, 2006; Tomasini and Van Wassenhove, 2009) Delivery date reliability (Santarelli et al., 2015) |
| Quality | Quality and availability of goods and services which are relevant to the needs (Schiffling and Piecyk, 2014) | |
| Donors’ concern | HO’s mission | Number of beneficiaries helped (Santarelli et al., 2015) |
| Donations | HO reputation (Hunt and Morgan, 1995; Sarstedt and Schloderer, 2009; De Leeuw, 2010) | |
| Feedback | On-time reporting to donors (Schulz and Heigh, 2009) Donors’ auditing (Santarelli et al., 2015) | |
| Beneficiaries and donors perspectives | Indicators | |
|---|---|---|
| Beneficiaries’ concern | Speed | Speed of delivery ( |
| Quality | Quality and availability of goods and services which are relevant to the needs ( | |
| Donors’ concern | HO’s mission | Number of beneficiaries helped ( |
| Donations | HO reputation ( | |
| Feedback | On-time reporting to donors ( | |
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