Table II Performance measures for the... | Emerald Publishing

Table II

Performance measures for the internal processes perspective

Internal processes perspective		Indicators
Delivery time and accuracy	Response time	Average and minimum response time (Beamon and Balcik, 2008) Goods-to-delivery time (Santarelli et al., 2015) Average number of days that material is unable to be supplied (De Leeuw, 2016)
	Demand assessment	Needs assessment accuracy (Davidson, 2006; Blecken et al., 2009) Satisfied and non-satisfied demand (Qiang and Nagurney, 2012; Kunz et al., 2014)
Sourcing	Donor management	Raising the interests of key stakeholders (Moe et al., 2007) On-time reporting to donors on usage and impact of their funds (Schulz and Heigh, 2009)
Resource utilization and efficiency	Inventory resources	Degree of warehouse and fleet utilization (Blecken et al., 2009) Percentage of prepositioned goods (Santarelli et al., 2015) Available stock capacity to supply (Beamon and Balcik, 2008; Schulz and Heigh, 2009) Relief stock turnover rate (Schulz and Heigh, 2009; Van der Laan, De Brito and Vergunst, 2009) Order fulfillment rate and cycle time (Blecken et al., 2009) Target fill rate achievement (Beamon and Balcik, 2008; Van der Laan, De Brito and Vergunst, 2009; Kunz et al., 2014) Mix of different types of supplies that the relief chain can provide in a specified time period (Beamon and Balcik, 2008)
	Human resources	Number of trained relief workers (national and international staff) (Santarelli et al., 2015) Percentage of people engaged in dispensing aid (Santarelli et al., 2015)
	IT resources	Procurement transactions using humanitarian logistics software (Schulz and Heigh, 2009) Percentage of vehicles managed with fleet management software (Schulz and Heigh, 2009)

Internal processes perspective		Indicators
Delivery time and accuracy	Response time	Average and minimum response time (Beamon and Balcik, 2008)Goods-to-delivery time (Santarelli et al., 2015)Average number of days that material is unable to be supplied (De Leeuw, 2016)
	Demand assessment	Needs assessment accuracy (Davidson, 2006; Blecken et al., 2009)Satisfied and non-satisfied demand (Qiang and Nagurney, 2012; Kunz et al., 2014)
Sourcing	Donor management	Raising the interests of key stakeholders (Moe et al., 2007)On-time reporting to donors on usage and impact of their funds (Schulz and Heigh, 2009)
Resource utilization and efficiency	Inventory resources	Degree of warehouse and fleet utilization (Blecken et al., 2009)Percentage of prepositioned goods (Santarelli et al., 2015)Available stock capacity to supply (Beamon and Balcik, 2008; Schulz and Heigh, 2009)Relief stock turnover rate (Schulz and Heigh, 2009; Van der Laan, De Brito and Vergunst, 2009)Order fulfillment rate and cycle time (Blecken et al., 2009)Target fill rate achievement (Beamon and Balcik, 2008; Van der Laan, De Brito and Vergunst, 2009; Kunz et al., 2014)Mix of different types of supplies that the relief chain can provide in a specified time period (Beamon and Balcik, 2008)
	Human resources	Number of trained relief workers (national and international staff) (Santarelli et al., 2015)Percentage of people engaged in dispensing aid (Santarelli et al., 2015)
	IT resources	Procurement transactions using humanitarian logistics software (Schulz and Heigh, 2009)Percentage of vehicles managed with fleet management software (Schulz and Heigh, 2009)