Table V Evaluation criteria Criterion... | Emerald Publishing

Table V

Evaluation criteria

Criterion	Description
Comprehensiveness	The measurement system captures all relevant constituencies and stakeholders for the process
Causally oriented	The measurement system tracks those activities and indicators that influence future as well as current performance
Vertically integrated	The measurement system translates the overall firm strategy to all decision makers within the organization and is connected to the proper reward system
Horizontally integrated	The measurement system includes all pertinent activities, functions, and departments along the process
Internally comparable	The measurement system recognizes and allows trade-offs between the different dimensions of performance
Useful	The measurement system is readily understandable by the decision makers and provides a guide for actions to be taken

Criterion	Description
Comprehensiveness	The measurement system captures all relevant constituencies and stakeholders for the process
Causally oriented	The measurement system tracks those activities and indicators that influence future as well as current performance
Vertically integrated	The measurement system translates the overall firm strategy to all decision makers within the organization and is connected to the proper reward system
Horizontally integrated	The measurement system includes all pertinent activities, functions, and departments along the process
Internally comparable	The measurement system recognizes and allows trade-offs between the different dimensions of performance
Useful	The measurement system is readily understandable by the decision makers and provides a guide for actions to be taken

Source: Caplice and Sheffi (1995)