Summary of the coding activity with some sample quotations
| Dimensional sphere | Interviewee | Quotations | Code 1 | Code 2 |
|---|---|---|---|---|
| Beneficiay's sphere | PSP_[B]-D | “[ ] they have recently landed, let's say they are muddled people who have no idea about their rights, their needs. Thus, in that status, they do not really know what they have to do, where they have to go they need to trust in someone to interact or communicate with us” | Trust | Interaction |
| PSP_[B]-C1 | “[ ] If they do not trust in me, my work becomes complicated and I am not able to exactly translate what they need to into real actions. But once trust is established, they like communicating with us thus increasing their participation during the social activities, attending at events, sharing ideas with people” | Trust | Communication | |
| B_[B] -4 | “[ ] for me trust is important it makes me feel supported and this increases my motivation” “[ ] When a trust relationship is reached, beneficiaries usually start interacting with each other and with us depending on their self-motivation and their cultural | Trust | Self-motivation | |
| PSP_[A]-O1 | background While they interact their communication ability increases, and they learn something new day by day It definitively depends on the degree of trust in the person they interact with” | Trust | Interactions, Experience | |
| PSP_[B]-P1 | “[ ] once trust is established, they can communicate us their problems, their needs, their objectives. Then we can speak with them to design a good path for their integration. We try to ask them to share ideas, thoughts “ | Trust | Beneficiary participation | |
| PSP_[A]-O2 | “[ ] the relationship with these people is not simple, some of them want to leave the L-TIP, they are exposed to the pressure o their families and their behaviour changes when in front of people with different cultural values” | Self-motivation, Cultural background | Beneficiary participation | |
| PSP operator's sphere | PSP_[A]-CM1 | “[ ] Obviously the beneficiary is a active part of the project, the difference between the L-TIP compared to other projects is precisely that the beneficiary is at the core the reception project, he is active and protagonist in every activity” | Trust | Beneficiary participation |
| PSP_[A]-D | “[ ] In the personalized project we talk to them, we take into account what they say. For example, a guy who knows how to sew asked us if he could have people come in to do sewing courses and we obviously gave him permission [ ] of course there is a whole process so there is a listening to the person concerned, understanding what his needs and his prospects are, that is we do not impose a integration project it is a shared path between our organization and the beneficiary” | Trust Experience | Beneficiary participation | |
| PSP_[A]-P1 | “[ ] they know they can count on us. We give our availability for everything, even beyond working hours. We offer maximum availability” | Continuous availability | Trust | |
| B_[A]-2 | “[ ] if you are sick they will take you to the hospital because none of us has a car and they are very helpful, I was very surprised at the beginning from this full time | Continuous availability | Trust | |
| PSP_[A]-D | “[ ] We seek to be promoters o opportunities to exchange, we push beneficiaries to consider social contexts other than their own community, for spending their free time even after work” | Experience, Empathetic approach, Relational capability | Beneficiary participation | |
| PSP_[B]-P1 | “[ ] Integration means maintaining own identity exploring their reality understanding their uses, respecting their cultural background, working to involve them peacefully and continuously” | Experience, Respect of cultural boundaries | Trust Beneficiary participation | |
| Service design sphere | PSP_[A]-D | “[ ] When a boy arrives in our centre the operators know what to do, they know how to use a number of practices to connect with him, to start establishing a relationship based on trust, such as tricks, gestures, words, practical laboratory activities” | Experience, Empathetic approach, Relational capability | Trust |
| PSP_[A]-CM1 | “[ ] There are standard procedures that we usually follow but then it is our experience that leads us to understand how to create a bond with people, which excuse we should use in order to start interacting with them” | Experience, Empathetic approach, Relational capability | Trust | |
| PSP_[B]-CM1 | “[ ] working on small numbers, this is the winning thing, working creating a relationship with people they are integrated when they know how the local system works, they know who they can ask for help, they know where to go if they need a postal service they must enter in a critical condition to be able to struggle” | Family-like dimension | Beneficiary participation | |
| PSP_[A]-O1 | “[ ] the advantage of working on small numbers allows us to achieve a better service” “[ ] The winning thing about L-TIP is that we push migrants to the local community, to the urban context and making it visible to everyone. You see them, and you meet them when you are around the city, this is the base for creating the environment for them, to talk with people, to enjoy the city life. They have to interact with locals, try to get | Family-like dimension | Beneficiary participation | |
| PSP_[B]-D | involved in events, access the labour market. That is, why we try to engage also different stakeholders, because we thing stakeholders, like local employers, Church communities, or sporting centres, could help beneficiaries to achieve their independence [ ] creating opportunities of exchange, opportunity to get to know each other could be a practical example of integration, anything that can bring local people and foreigners together, especially in communion is certainly an opportunity for integration” | Local community interactions,Key stakeholders involvement | Beneficiary participation | |
| Environmental factors' sphere | PSP_[A]-P1 | “[ ] The problem is to put them [beneficiaries] in contact between their reality and the external context. Sometimes their motivation in creating an integration project depends on the economic context. They know that they will not commit themselves to their integration if there are no good chances to find a job here. They will prefer to leave the country to find new good opportunities” | Degree of local development | Beneficiary participation |
| Dimensional sphere | Interviewee | Quotations | Code 1 | Code 2 |
|---|---|---|---|---|
| Beneficiay's sphere | PSP_[B]-D | “[ ] they have recently landed, let's say they are muddled people who have no idea about their rights, their needs. Thus, in that status, they do not really know what they have to do, where they have to go they need to trust in someone to interact or communicate with us” | Trust | Interaction |
| PSP_[B]-C1 | “[ ] If they do not trust in me, my work becomes complicated and I am not able to exactly translate what they need to into real actions. But once trust is established, they like communicating with us thus increasing their participation during the social activities, attending at events, sharing ideas with people” | Trust | Communication | |
| B_[B] -4 | “[ ] for me trust is important it makes me feel supported and this increases my motivation” | Trust | Self-motivation | |
| PSP_[A]-O1 | background While they interact their communication ability increases, and they learn something new day by day It definitively depends on the degree of trust in the person they interact with” | Trust | Interactions, Experience | |
| PSP_[B]-P1 | “[ ] once trust is established, they can communicate us their problems, their needs, their objectives. Then we can speak with them to design a good path for their integration. We try to ask them to share ideas, thoughts “ | Trust | Beneficiary participation | |
| PSP_[A]-O2 | “[ ] the relationship with these people is not simple, some of them want to leave the L-TIP, they are exposed to the pressure o their families and their behaviour changes when in front of people with different cultural values” | Self-motivation, Cultural background | Beneficiary participation | |
| PSP operator's sphere | PSP_[A]-CM1 | “[ ] Obviously the beneficiary is a active part of the project, the difference between the L-TIP compared to other projects is precisely that the beneficiary is at the core the reception project, he is active and protagonist in every activity” | Trust | Beneficiary participation |
| PSP_[A]-D | “[ ] In the personalized project we talk to them, we take into account what they say. For example, a guy who knows how to sew asked us if he could have people come in to do sewing courses and we obviously gave him permission [ ] of course there is a whole process so there is a listening to the person concerned, understanding what his needs and his prospects are, that is we do not impose a integration project it is a shared path between our organization and the beneficiary” | Trust Experience | Beneficiary participation | |
| PSP_[A]-P1 | “[ ] they know they can count on us. We give our availability for everything, even beyond working hours. We offer maximum availability” | Continuous availability | Trust | |
| B_[A]-2 | “[ ] if you are sick they will take you to the hospital because none of us has a car and they are very helpful, I was very surprised at the beginning from this full time | Continuous availability | Trust | |
| PSP_[A]-D | “[ ] We seek to be promoters o opportunities to exchange, we push beneficiaries to consider social contexts other than their own community, for spending their free time even after work” | Experience, Empathetic approach, Relational capability | Beneficiary participation | |
| PSP_[B]-P1 | “[ ] Integration means maintaining own identity exploring their reality understanding their uses, respecting their cultural background, working to involve them peacefully and continuously” | Experience, Respect of cultural boundaries | Trust Beneficiary participation | |
| Service design sphere | PSP_[A]-D | “[ ] When a boy arrives in our centre the operators know what to do, they know how to use a number of practices to connect with him, to start establishing a relationship based on trust, such as tricks, gestures, words, practical laboratory activities” | Experience, Empathetic approach, Relational capability | Trust |
| PSP_[A]-CM1 | “[ ] There are standard procedures that we usually follow but then it is our experience that leads us to understand how to create a bond with people, which excuse we should use in order to start interacting with them” | Experience, Empathetic approach, Relational capability | Trust | |
| PSP_[B]-CM1 | “[ ] working on small numbers, this is the winning thing, working creating a relationship with people they are integrated when they know how the local system works, they know who they can ask for help, they know where to go if they need a postal service they must enter in a critical condition to be able to struggle” | Family-like dimension | Beneficiary participation | |
| PSP_[A]-O1 | “[ ] the advantage of working on small numbers allows us to achieve a better service” | Family-like dimension | Beneficiary participation | |
| PSP_[B]-D | involved in events, access the labour market. That is, why we try to engage also different stakeholders, because we thing stakeholders, like local employers, Church communities, or sporting centres, could help beneficiaries to achieve their independence [ ] creating opportunities of exchange, opportunity to get to know each other could be a practical example of integration, anything that can bring local people and foreigners together, especially in communion is certainly an opportunity for integration” | Local community interactions,Key stakeholders involvement | Beneficiary participation | |
| Environmental factors' sphere | PSP_[A]-P1 | “[ ] The problem is to put them [beneficiaries] in contact between their reality and the external context. Sometimes their motivation in creating an integration project depends on the economic context. They know that they will not commit themselves to their integration if there are no good chances to find a job here. They will prefer to leave the country to find new good opportunities” | Degree of local development | Beneficiary participation |
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