Table 2 Main themes for regional... | Emerald Publishing

Table 2

Main themes for regional logistics strategy within the COVID-19 case study

Logistics strategy focus	Case study themes	Description of themes	Sample quotes
Triggering operations and logistics in times of crisis	Taskforce team with centralisation for crisis readiness	Ensuring readiness using an operational command centre for teamwork to address crisis-driven demands	“Day by day we realized the preparedness that need to be done to control the crisis.” (Int_7) “An integrated team from all ministries and we work in harmony, complementarity and coordination of efforts.” (Int_15)
	Information infrastructure with digitalisation for crisis protocols	Enacting protocols using evidence-based monitoring for creative and innovative technology use to support crisis-driven transitions	“Of course there have been so many changes in the procedures and protocols like the testing, now we can do it in a week, we changed the whole lab, in the beginning it used to take 6–7 h, but now it can take 3 h because they changed the IT system that helps more.” (Int_11) “We developed an integrated protocol, and since we have electronic files and medical records … changing the system was easy.” (Int_15)
	Capacity calculations with orchestration for crisis scenarios	Envisioning scenarios using scientific knowledge for agile roll-out plans to solve crisis-driven problems	“Materials strategically could be made available to handle crisis like this, which is possible if we could have strategical store for items that never expired like masks and gloves”. (Int_7) “Worst case scenario and coordination was always systematic among medical devices under the supervision of the Supreme Council of Health”. (Int_15)
Navigating the 3Cs challenges of crisis-driven logistics for response	Forward-thinking leadership for culture-based commitments	Progressive guidance and directions that establish financial and human commitments based on regional values and customs	“Culture and tradition play a vital role in adhering to the preventive policies as people do not want to hurt their families. In addition, the religion references also highlighted the importance of maintaining a preventative action in performing their religious obligations.” (Int_8) “The lessons that we learned was, first of all, we were very successful in all the decision that had been made because of our leadership, leadership is very important, we were very lucky to have two leaders who were the ones who were driving the ship.” (Int_11) “Every ministry has fulfilled its role, and the most influential factor in this is the keenness and leadership of His Royal Highness Prince Salman bin Hamad for this national team.” (Int_15)
	First-hand transparency for compliance-based campaigns	Designated and approved communications promoting compliance for response initiatives through multi-tier media campaign plans that deliver clear messages	“Having a full level of transparency regarding information-sharing in a timely manner with the public including why certain measurements were taken and validating the number of active cases through an established mechanism, helped alleviate a lot of fears associated with the Coronavirus and its spread.” (Int_5) “Releasing of news in a timely manner, e.g. first case of COVID-19 was announced within one hour of the case being discovered detecting the case. Also, the transparency in announcing all the figures which reduce the rumours.” (Int_3)
	Far-reaching solidarity for compassion-based contributions	Broad public support, societal partnership and community solidarity through volunteering and donations	“For the private institutions, the donations were one way of aiding with the combat of the Coronavirus. Hotels, private hospitals, and building owners also allowed use of their facilities to cater to active or suspected cases.” (Int_5) “Bahrain did a great job in distributing the resources. Bahrain F1 engineers produced hundreds of ventilators for non-ICU patients in need of respiratory assistance.” (Int_6)

Logistics strategy focus	Case study themes	Description of themes	Sample quotes
Triggering operations and logistics in times of crisis	Taskforce team with centralisation for crisis readiness	Ensuring readiness using an operational command centre for teamwork to address crisis-driven demands	“Day by day we realized the preparedness that need to be done to control the crisis.” (Int_7)“An integrated team from all ministries and we work in harmony, complementarity and coordination of efforts.” (Int_15)
	Information infrastructure with digitalisation for crisis protocols	Enacting protocols using evidence-based monitoring for creative and innovative technology use to support crisis-driven transitions	“Of course there have been so many changes in the procedures and protocols like the testing, now we can do it in a week, we changed the whole lab, in the beginning it used to take 6–7 h, but now it can take 3 h because they changed the IT system that helps more.” (Int_11)“We developed an integrated protocol, and since we have electronic files and medical records … changing the system was easy.” (Int_15)
	Capacity calculations with orchestration for crisis scenarios	Envisioning scenarios using scientific knowledge for agile roll-out plans to solve crisis-driven problems	“Materials strategically could be made available to handle crisis like this, which is possible if we could have strategical store for items that never expired like masks and gloves”. (Int_7)“Worst case scenario and coordination was always systematic among medical devices under the supervision of the Supreme Council of Health”. (Int_15)
Navigating the 3Cs challenges of crisis-driven logistics for response	Forward-thinking leadership for culture-based commitments	Progressive guidance and directions that establish financial and human commitments based on regional values and customs	“Culture and tradition play a vital role in adhering to the preventive policies as people do not want to hurt their families. In addition, the religion references also highlighted the importance of maintaining a preventative action in performing their religious obligations.” (Int_8)“The lessons that we learned was, first of all, we were very successful in all the decision that had been made because of our leadership, leadership is very important, we were very lucky to have two leaders who were the ones who were driving the ship.” (Int_11)“Every ministry has fulfilled its role, and the most influential factor in this is the keenness and leadership of His Royal Highness Prince Salman bin Hamad for this national team.” (Int_15)
	First-hand transparency for compliance-based campaigns	Designated and approved communications promoting compliance for response initiatives through multi-tier media campaign plans that deliver clear messages	“Having a full level of transparency regarding information-sharing in a timely manner with the public including why certain measurements were taken and validating the number of active cases through an established mechanism, helped alleviate a lot of fears associated with the Coronavirus and its spread.” (Int_5)“Releasing of news in a timely manner, e.g. first case of COVID-19 was announced within one hour of the case being discovered detecting the case. Also, the transparency in announcing all the figures which reduce the rumours.” (Int_3)
	Far-reaching solidarity for compassion-based contributions	Broad public support, societal partnership and community solidarity through volunteering and donations	“For the private institutions, the donations were one way of aiding with the combat of the Coronavirus. Hotels, private hospitals, and building owners also allowed use of their facilities to cater to active or suspected cases.” (Int_5)“Bahrain did a great job in distributing the resources. Bahrain F1 engineers produced hundreds of ventilators for non-ICU patients in need of respiratory assistance.” (Int_6)