Table 4 Humanitarian service... | Emerald Publishing

Table 4

Humanitarian service reachability

Humanitarian service reachability	Illustrative quotations from the interviews
Awareness of humanitarian services	“We are well-known among beneficiaries. We accept many applications. In addition, our organization has a website and various social media accounts. We publicize the activities and trainings via these channels. One more important point: our staff regularly contact beneficiaries by phone” (NGO-1)
	“When I first arrived this country, I was able to understand Turkish, but I can't speak fluently. I followed social media accounts, and this allowed me to access information and knowledge about training” (B-1)
	“There are quite strong networks among beneficiaries. Even if the beneficiaries do not have any direct information regarding our organization or services, they can get information from their neighbours” (NGO-4)
	“I was working in a factory, but I was not able to understand the local language. Then I heard about the training opportunities from my neighbour” (B-5)
	“If we need to publicize important information, we get in touch with the opinion leader of a neighbourhood. Normally, he/she can reach almost everyone in their district. Also, the information is considered more trustworthy if it comes from the opinion leader” (NGO-1)
	“My cousin was attending a Turkish language course and he advised me to join that course, too. His experience encouraged me to take that language training” (B-2)
	“We stay in contact with several organizations in the field. For example, if we want to publicize some training, we put our brochures in the police stations or schools” (NGO-9)
	“I accompany my child to and from school. While waiting for him, I often see some information on the school's announcement boards. Sometimes, my child brings home some brochures that were distributed in the classroom” (B-6)
	“They have strong internal communication through WhatsApp groups. When there is a new training session scheduled, the information is quickly shared” (NGO-2)
	“I subscribe to Facebook groups that give news of training sessions. If I face communication difficulties due to the language barrier, I use the simultaneous translation feature of Facebook or Instagram” (B-2)
Location of the humanitarian services	“We (NGOs and SPs) are located in or near the beneficiaries' neighbourhood” (NGO-1)
	“I can participate in training close to where I live” (B-6)
	“We conduct a field analysis before deciding on the location of the training. We chose the place for our training based on the beneficiary population. This allows them to come on foot with no transportation costs and return home safely in the evening” (NGO-7)
	“I attend training if I do not have to pay for transportation” (B-5)
	“In the families, since most male beneficiaries are working, women beneficiaries take care of their children. We are trying to organize training in their child's school or close to them to increase women's participation” (NGO-2)
	“In general, training sessions are conducted in Public Education Centers or schools. I can participate in these kinds of trainings while my children are at the school” (B-6)

Humanitarian service reachability	Illustrative quotations from the interviews
Awareness of humanitarian services	“We are well-known among beneficiaries. We accept many applications. In addition, our organization has a website and various social media accounts. We publicize the activities and trainings via these channels. One more important point: our staff regularly contact beneficiaries by phone” (NGO-1)
	“When I first arrived this country, I was able to understand Turkish, but I can't speak fluently. I followed social media accounts, and this allowed me to access information and knowledge about training” (B-1)
	“There are quite strong networks among beneficiaries. Even if the beneficiaries do not have any direct information regarding our organization or services, they can get information from their neighbours” (NGO-4)
	“I was working in a factory, but I was not able to understand the local language. Then I heard about the training opportunities from my neighbour” (B-5)
	“If we need to publicize important information, we get in touch with the opinion leader of a neighbourhood. Normally, he/she can reach almost everyone in their district. Also, the information is considered more trustworthy if it comes from the opinion leader” (NGO-1)
	“My cousin was attending a Turkish language course and he advised me to join that course, too. His experience encouraged me to take that language training” (B-2)
	“We stay in contact with several organizations in the field. For example, if we want to publicize some training, we put our brochures in the police stations or schools” (NGO-9)
	“I accompany my child to and from school. While waiting for him, I often see some information on the school's announcement boards. Sometimes, my child brings home some brochures that were distributed in the classroom” (B-6)
	“They have strong internal communication through WhatsApp groups. When there is a new training session scheduled, the information is quickly shared” (NGO-2)
	“I subscribe to Facebook groups that give news of training sessions. If I face communication difficulties due to the language barrier, I use the simultaneous translation feature of Facebook or Instagram” (B-2)
Location of the humanitarian services	“We (NGOs and SPs) are located in or near the beneficiaries' neighbourhood” (NGO-1)
	“I can participate in training close to where I live” (B-6)
	“We conduct a field analysis before deciding on the location of the training. We chose the place for our training based on the beneficiary population. This allows them to come on foot with no transportation costs and return home safely in the evening” (NGO-7)
	“I attend training if I do not have to pay for transportation” (B-5)
	“In the families, since most male beneficiaries are working, women beneficiaries take care of their children. We are trying to organize training in their child's school or close to them to increase women's participation” (NGO-2)
	“In general, training sessions are conducted in Public Education Centers or schools. I can participate in these kinds of trainings while my children are at the school” (B-6)