Table 5 Humanitarian training... | Emerald Publishing

Table 5

Humanitarian training serviceability

Humanitarian training serviceability	Illustrative quotations from the interviews
Enhancing the beneficiary's adaptation	“I can see the change in the beneficiaries during the training process. They seem happier if they can manage their daily routines by themselves; even going to a market alone can be a success story for them” (SP-7)
Enhancing the beneficiary's adaptation	“I learned Turkish through listening, and I developed it with further Turkish courses. Once I could speak Turkish better, I felt more comfortable living here” (B-1)
Providing gender balance during training	“We were not sure about mixed gender groups for training. Therefore, after field visits, and one-to-one interviews, we organized the classes according to gender and we were able to avoid any kind of issue” (SP-6) “I took some training in mixed classes, but I prefer to participate in training where there are only women participants” (B-6)
Employing specialised humanitarian training staff	“In the service process, we get internal training, called trainers' training. In addition, our specialization is taken into consideration during the selection stage. Thus, beneficiaries are able to get maximum benefit from our experience and knowledge” (SP-3)
	“In the training sessions, I understand because the trainers are always able to answer my questions” (B-1)
	“The training not only helped me to find a source of income but also enabled me to start a career that will increase my living standards in the long term” (B-4)
Continuously improving the training	“We need to update the content regularly to match recent changes in the area. Conducting field visits help us to improve the content of training” (SP-4) “I have lived in this country for years, and we change, and our needs also change. The content of the training sessions is revised based on these changes; therefore, I am able to stay up to date, and this allows me to make progress towards my goals” (B-1)

Humanitarian training serviceability	Illustrative quotations from the interviews
Enhancing the beneficiary's adaptation	“I can see the change in the beneficiaries during the training process. They seem happier if they can manage their daily routines by themselves; even going to a market alone can be a success story for them” (SP-7)
Enhancing the beneficiary's adaptation	“I learned Turkish through listening, and I developed it with further Turkish courses. Once I could speak Turkish better, I felt more comfortable living here” (B-1)
Providing gender balance during training	“We were not sure about mixed gender groups for training. Therefore, after field visits, and one-to-one interviews, we organized the classes according to gender and we were able to avoid any kind of issue” (SP-6)“I took some training in mixed classes, but I prefer to participate in training where there are only women participants” (B-6)
Employing specialised humanitarian training staff	“In the service process, we get internal training, called trainers' training. In addition, our specialization is taken into consideration during the selection stage. Thus, beneficiaries are able to get maximum benefit from our experience and knowledge” (SP-3)
	“In the training sessions, I understand because the trainers are always able to answer my questions” (B-1)
	“The training not only helped me to find a source of income but also enabled me to start a career that will increase my living standards in the long term” (B-4)
Continuously improving the training	“We need to update the content regularly to match recent changes in the area. Conducting field visits help us to improve the content of training” (SP-4)“I have lived in this country for years, and we change, and our needs also change. The content of the training sessions is revised based on these changes; therefore, I am able to stay up to date, and this allows me to make progress towards my goals” (B-1)