Synergy
| Synergy | Illustrative quotations from the interviews |
|---|---|
| Increasing beneficiaries' trust in humanitarian service | “Attendance at our training may not be sustained. To overcome this, we try to interact more with beneficiaries to improve our relationships and understand them” (NGO-6) |
| “We are closely following the beneficiaries' level of motivation and satisfaction throughout the training. If we recognize that the content of the training does not match their skills or expectations, we make changes in their work or training to motivate them to participate” (SP-2) | |
| “After attending language courses, I improved my communication skills. This motivated me to attend other courses focusing on alternative career trainings, with the aim of setting up my own business in the future” (B-4) | |
| “The beneficiaries are aware that they can discuss their problems with the NGOs and find a solution” (NGO-4) | |
| “If I cannot attend the training sessions due to some problems, the humanitarian service staff contact me by phone or have home visits to find the problem. This makes me feel that they care about me” (B-4) | |
| “Our main aim is not merely providing the training; instead, most beneficiaries use training to socialize, which builds communication based on trust” (NGO-1) | |
| “During training sessions, beneficiaries request social activities with local people. We try to organize picnics to increase their motivation and adaptation” (SP-1) | |
| “I am trying to participate in events (e.g. breakfast activities) organized by SPs or NGOs as much as I can. We dance and have meals with local people. At those kind of events, I also get a chance to learn their traditions” (B-1) | |
| Creating positive prior experience | “I learned the local language very well through training. I would like to learn another language because I was so satisfied with the previous training experience” (B-2) |
| “Beneficiaries always return to us because they are satisfied with the previous services” (SP-4) | |
| “It is quite hard to convince women or teenagers to attend training sessions. To overcome this, with the help of SPs, we arrange small discussion groups where beneficiaries can talk about their problems in a supportive environment” (NGO-6) | |
| “Activities with a small number of people involved make it easier for me to share my problems” (B-6) | |
| Conducting visits to their social area | “Through the consultancy services, we can reveal the hidden problems of beneficiaries. If I think there is an issue that needs specific help, I can offer a range of options” (SP-3) |
| “When I applied for help regarding some personal issues, humanitarian staff directed me to a specific workshop or seminar that would help me to overcome the problem” (B-3) |
| Synergy | Illustrative quotations from the interviews |
|---|---|
| Increasing beneficiaries' trust in humanitarian service | “Attendance at our training may not be sustained. To overcome this, we try to interact more with beneficiaries to improve our relationships and understand them” (NGO-6) |
| “We are closely following the beneficiaries' level of motivation and satisfaction throughout the training. If we recognize that the content of the training does not match their skills or expectations, we make changes in their work or training to motivate them to participate” (SP-2) | |
| “After attending language courses, I improved my communication skills. This motivated me to attend other courses focusing on alternative career trainings, with the aim of setting up my own business in the future” (B-4) | |
| “The beneficiaries are aware that they can discuss their problems with the NGOs and find a solution” (NGO-4) | |
| “If I cannot attend the training sessions due to some problems, the humanitarian service staff contact me by phone or have home visits to find the problem. This makes me feel that they care about me” (B-4) | |
| “Our main aim is not merely providing the training; instead, most beneficiaries use training to socialize, which builds communication based on trust” (NGO-1) | |
| “During training sessions, beneficiaries request social activities with local people. We try to organize picnics to increase their motivation and adaptation” (SP-1) | |
| “I am trying to participate in events (e.g. breakfast activities) organized by SPs or NGOs as much as I can. We dance and have meals with local people. At those kind of events, I also get a chance to learn their traditions” (B-1) | |
| Creating positive prior experience | “I learned the local language very well through training. I would like to learn another language because I was so satisfied with the previous training experience” (B-2) |
| “Beneficiaries always return to us because they are satisfied with the previous services” (SP-4) | |
| “It is quite hard to convince women or teenagers to attend training sessions. To overcome this, with the help of SPs, we arrange small discussion groups where beneficiaries can talk about their problems in a supportive environment” (NGO-6) | |
| “Activities with a small number of people involved make it easier for me to share my problems” (B-6) | |
| Conducting visits to their social area | “Through the consultancy services, we can reveal the hidden problems of beneficiaries. If I think there is an issue that needs specific help, I can offer a range of options” (SP-3) |
| “When I applied for help regarding some personal issues, humanitarian staff directed me to a specific workshop or seminar that would help me to overcome the problem” (B-3) |
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