After service care
| After service care | Illustrative quotations from the interviews |
|---|---|
| Adaptation to real life dynamics | “In one-to-one interviews and trainings, we try to explain the dynamics of real life. We try to do our best to ensure the adaptation of the beneficiary into a new society” (NGO-7) |
| “We offer the participants various services, not only vocational training, but also legal information to ease their adaptation to a new society” (SP-2) “I used to have a question in my mind while participating the training sessions. Will this information be useful in my life in a new country? Sometimes, I shared my concerns with the trainers, after finishing the training, I understand that this information made me more self-confident” (B-2) | |
| Following up the beneficiary's status | “The beneficiaries' feedback on our services is important for further evaluation” (NGO-7) |
| “We make regular phone calls before and after the training as a part of our work routine to understand their needs and expectations for the upcoming training” (NGO-5) | |
| “Outcomes from an ongoing training program can become data for further planning. We pay close attention to the feedback. The employment status of the beneficiaries is important for us, so we keep in touch with them” (SP-2) | |
| “After completing the first stage of language training, the SPs got in touch with me to inform me about the following stage of the training. This encouraged me to attend the course to further improve my language skills” (B-1) | |
| Continuity of service offerings | “Throughout the training, we listened to the participants, understood their needs, and used these as the basis for future services” (NGO-8) |
| “We try to provide alternative training services to continuously enhance the beneficiary's performance, especially when an applicant lacks the skills for the job assigned” (SP-1) | |
| “I describe the issues that I experience during the training. If these problems are fixed, I consider participating in future training sessions” (B-2) | |
| Continuity of service offering | “We evaluate beneficiary performance and suggest alternative training options to further improve their qualifications” (NGO-1) |
| “The participants stay connected to us via social media tools or WhatsApp groups even after completing the training. Occasionally, they return to us to seek employment opportunities. After the training periods, we stay in touch to offer them further training” (SP-2) | |
| “The NGOs or SPs get in touch with me after a training or seminar to give information on future events” (B-5) | |
| Employment of beneficiaries | “We assess industrial needs to outline the necessary skills of beneficiaries before conducting employment-guaranteed training. After the training, we get in touch with the SPs to check whether the beneficiary is employed” (NGO-1) |
| “I was able to find employment after getting vocational training and local language training. The SPs helped me to find this employment opportunity” (B-1) | |
| Strong communication channels and close relationships among members after the training service enables the triad to meet the expectations of all humanitarian service partners | |
| “Our responsibilities do not end after giving training support. The important point here is providing the beneficiary a chance to support themselves in an unfamiliar environment” (NGO-4) | |
| “When the beneficiaries complete the training, they still stay in touch with us by visiting our centre or through social media channels; we follow them after the training” (SP-2) | |
| “After completing the training, I continue communicating with the trainers, SPs, and NGOs. They show an interest in how my life is developing” (B-3) |
| After service care | Illustrative quotations from the interviews |
|---|---|
| Adaptation to real life dynamics | “In one-to-one interviews and trainings, we try to explain the dynamics of real life. We try to do our best to ensure the adaptation of the beneficiary into a new society” (NGO-7) |
| “We offer the participants various services, not only vocational training, but also legal information to ease their adaptation to a new society” (SP-2) “I used to have a question in my mind while participating the training sessions. Will this information be useful in my life in a new country? Sometimes, I shared my concerns with the trainers, after finishing the training, I understand that this information made me more self-confident” (B-2) | |
| Following up the beneficiary's status | “The beneficiaries' feedback on our services is important for further evaluation” (NGO-7) |
| “We make regular phone calls before and after the training as a part of our work routine to understand their needs and expectations for the upcoming training” (NGO-5) | |
| “Outcomes from an ongoing training program can become data for further planning. We pay close attention to the feedback. The employment status of the beneficiaries is important for us, so we keep in touch with them” (SP-2) | |
| “After completing the first stage of language training, the SPs got in touch with me to inform me about the following stage of the training. This encouraged me to attend the course to further improve my language skills” (B-1) | |
| Continuity of service offerings | “Throughout the training, we listened to the participants, understood their needs, and used these as the basis for future services” (NGO-8) |
| “We try to provide alternative training services to continuously enhance the beneficiary's performance, especially when an applicant lacks the skills for the job assigned” (SP-1) | |
| “I describe the issues that I experience during the training. If these problems are fixed, I consider participating in future training sessions” (B-2) | |
| Continuity of service offering | “We evaluate beneficiary performance and suggest alternative training options to further improve their qualifications” (NGO-1) |
| “The participants stay connected to us via social media tools or WhatsApp groups even after completing the training. Occasionally, they return to us to seek employment opportunities. After the training periods, we stay in touch to offer them further training” (SP-2) | |
| “The NGOs or SPs get in touch with me after a training or seminar to give information on future events” (B-5) | |
| Employment of beneficiaries | “We assess industrial needs to outline the necessary skills of beneficiaries before conducting employment-guaranteed training. After the training, we get in touch with the SPs to check whether the beneficiary is employed” (NGO-1) |
| “I was able to find employment after getting vocational training and local language training. The SPs helped me to find this employment opportunity” (B-1) | |
| Strong communication channels and close relationships among members after the training service enables the triad to meet the expectations of all humanitarian service partners | |
| “Our responsibilities do not end after giving training support. The important point here is providing the beneficiary a chance to support themselves in an unfamiliar environment” (NGO-4) | |
| “When the beneficiaries complete the training, they still stay in touch with us by visiting our centre or through social media channels; we follow them after the training” (SP-2) | |
| “After completing the training, I continue communicating with the trainers, SPs, and NGOs. They show an interest in how my life is developing” (B-3) |
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