Dimensions of improvement capability
| Dimensions | Description |
|---|---|
| Organisational culture | Core values, attitudes and norms and underlying ideologies and assumptions within an organisation |
| Data and performance | Use of data and analysis methods to support improvement activity |
| Employee commitment | Encompasses the level of commitment and motivation of employees for improvement |
| Leadership commitment | Support by formal organisational leaders for improvement and performance |
| Process improvement and learning | Systematic methods and processes used within an organisation to make ongoing improvement through experimentation |
| Service-user focus | Identification and meeting of current and emergent needs and expectations from service users |
| Stakeholder and supplier focus | Extent of the relationships, integration and goal alignment between the organisation and stakeholders such as public interest groups, suppliers and regulatory agencies |
| Strategy and governance | Process in which organisational aims are implemented and managed through policies, plans and objectives |
| Dimensions | Description |
|---|---|
| Organisational culture | Core values, attitudes and norms and underlying ideologies and assumptions within an organisation |
| Data and performance | Use of data and analysis methods to support improvement activity |
| Employee commitment | Encompasses the level of commitment and motivation of employees for improvement |
| Leadership commitment | Support by formal organisational leaders for improvement and performance |
| Process improvement and learning | Systematic methods and processes used within an organisation to make ongoing improvement through experimentation |
| Service-user focus | Identification and meeting of current and emergent needs and expectations from service users |
| Stakeholder and supplier focus | Extent of the relationships, integration and goal alignment between the organisation and stakeholders such as public interest groups, suppliers and regulatory agencies |
| Strategy and governance | Process in which organisational aims are implemented and managed through policies, plans and objectives |
Source: Furnival et al. (2017)
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