Improvement capability framework
| Microfoundations | Microfoundation examples | Improvement capability dimension |
|---|---|---|
| Sensing | Customer needs Research and development Technology and industry developments | Service-user focus |
| Stakeholder and supplier focus | ||
| Seizing | Culture Leadership Communication Developing business models Understanding markets and boundaries | Employee commitment |
| Leadership commitment | ||
| Organisational culture | ||
| Reconfiguring | Decentralisation Knowledge management Co-specialisation Governance | Data and performance |
| Process improvement and learning | ||
| Strategy and governance |
| Microfoundations | Microfoundation examples | Improvement capability dimension |
|---|---|---|
| Sensing | Customer needs | Service-user focus |
| Stakeholder and supplier focus | ||
| Seizing | Culture | Employee commitment |
| Leadership commitment | ||
| Organisational culture | ||
| Reconfiguring | Decentralisation | Data and performance |
| Process improvement and learning | ||
| Strategy and governance |
Sources: Adapted from Teece (2007) and Furnival et al. (2017)
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