Table III

Key features of successful and unsuccessful cases

DomainKey featuresSuccessful casesUnsuccessful cases
ConditionContested ownership of osteoporosis servicesHigh levelsHigh levels
TechnologySupport for logistical and technical requirements of mobile DXA serviceGenerally strongPoor
Value propositionPrioritisation of osteoporosis services in context of local and national healthcare prioritiesHigh priorityVariable priority
 Perceptions of rurality and shared value of mobile servicesOverall consistentVariable
Adopter systemImpact on staff working practicesSignificantSignificant
 Presence and continuity of key service championsStrongVariable
 Cross-boundary communications and influenceStrong and consistentVariable quality and patchy
 Patient perspective on service developmentOverall positiveMixed
Health/Care organisationConfiguration and stability of local osteoporosis servicesStable and well establishedUnstable or under-developed
 Quality of local operational management supportVariableVariable
 Existing infrastructure and processes to support mobile servicesAbsentAbsent
Wider systemCoherence of national healthcare policyPoorPoor
 Complexity of relationships between providersHigh complexityHigh complexity
Embedding and adapting over timeIndividual and organisation adaptability and flexibilityHigh levelsPoor
 Service evaluation, feedback and learningHigh levelsPoor

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