Box 3

Normative forces – excerpts 5–6

5Of course. AndYes, I think it would be very advisable, umif we consulted more beforehand about referrals of any kind, quite apart from Covid … So I still think, umthat time should be set aside during the specialist's surgery hours for possible consultation with the GP
6Well, the lines of communication have become really short. I know the people who are involved by their first and last names and I can literally call them anytime I need them to ask a question or discuss a problem and they jump straight in to help me find a solution, because they know that if they have a question or a problem they can call me and we'll help them in return. So that sense of, um, equality and that interaction was very spontaneous and I think it's created a lot of opportunities going forward

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