Box 5

Regulative forces – excerpt 9

9Zilveren Kruis health insurer now has a payment entitlement for this very type of question. What, umwhat we normally do by phone, any medical queries about a patient, you don't get paid anything for those. Which is weird, because you do invest in your expertise and you share it. And, umby promoting this kind of low-threshold consultation a bit more, since it ultimately also helps reduce costs of course, there's now a – a rate available for this as of 2021 and it's called thelisten-in consultation”

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