Table 1 Description of research tool... | Emerald Publishing

Table 1

Description of research tool

Dimensions	Items	Scales	Related research
SRM	5	Likert 1–5	Zhu et al. (2008), Zhu et al. (2013), Longoni et al. (2016), Zaid et al. (2018)
INTSC	5
ECOLD	4
CRM	4
Total of items	18

Source(s): Table by the author