Descriptive analysis of CRM dimension
| Items | Mean | Std. Deviation | Rank | Evaluation | |
|---|---|---|---|---|---|
| CRM1 | The company is willing to know the suggestions of customers regarding the design of environmentally friendly medicines | 3.9640 | 1.32066 | 4 | High |
| CRM2 | The company is willing to produce safe pharmaceutical products for both society and the environment (cleaner production) | 4.1532 | 1.12975 | 1 | High |
| CRM3 | The company seeks to provide environmentally friendly materials that do not have negative effects on customers | 4.1171 | 1.24125 | 2 | High |
| CRM4 | The company cooperates with customers to develop environmentally friendly packaging materials | 4.0180 | 1.23570 | 3 | High |
| CRM dimension | 4.0631 | 1.15575 | High |
| Items | Mean | Std. Deviation | Rank | Evaluation | |
|---|---|---|---|---|---|
| CRM1 | The company is willing to know the suggestions of customers regarding the design of environmentally friendly medicines | 3.9640 | 1.32066 | 4 | High |
| CRM2 | The company is willing to produce safe pharmaceutical products for both society and the environment (cleaner production) | 4.1532 | 1.12975 | 1 | High |
| CRM3 | The company seeks to provide environmentally friendly materials that do not have negative effects on customers | 4.1171 | 1.24125 | 2 | High |
| CRM4 | The company cooperates with customers to develop environmentally friendly packaging materials | 4.0180 | 1.23570 | 3 | High |
| CRM dimension | 4.0631 | 1.15575 | High |
Source(s): Table by the author