Table I Review of maturity models in the... | Emerald Publishing

Table I

Review of maturity models in the literature addressing the service domain.

Author	Topic	Dimensions evaluated	Maturity levels	Empirical application
Wikström et al. (2009)	Service provision	Value creation, mental process, organization, key process, culture, customer, priority, main offering, approach to personnel, sales bias	Goods dominant logic, customer-centric logic, business-dominant logic	Yes
Rapaccini et al. (2013)	New service development	Organizational approach, resources, customers, suppliers and other stakeholders, performance management	Initial stage, repeatable, defined, managed, optimized	Yes
Li et al. (2014)	Service management	Sales profit sources, service business composition, service process quality, service infrastructure	Basic services, initial stage for value-added services, the growth stage for value-added services, the maturity stage for value-added services	Yes
Jin et al. (2014)	New service development	Strategy management, process formalization, knowledge management, customer involvement	Five maturity level for each dimension	No
Neff et al. (2014)	Information system for PSS	Performance measurement of industrial service, installed base management, mobile support for the service workforce, integration of service and product data, data quality assurance	Rudimentary spare parts service, reactive maintenance service, predictive maintenance service, performance contracting service, managing the customer's operations	Yes
Alvarez et al. (2015)	Servitization	Market, network, customer, internal	Prospection, initiation, consolidation, specialization	Yes
Pigosso and McAloone (2016)	Sustainable PSS	A list of 62 Ecodesign management practices for PSS development	Limited, start-up, experienced, expansion, incorporation	No

Author	Topic	Dimensions evaluated	Maturity levels	Empirical application
Wikström et al. (2009)	Service provision	Value creation, mental process, organization, key process, culture, customer, priority, main offering, approach to personnel, sales bias	Goods dominant logic, customer-centric logic, business-dominant logic	Yes
Rapaccini et al. (2013)	New service development	Organizational approach, resources, customers, suppliers and other stakeholders, performance management	Initial stage, repeatable, defined, managed, optimized	Yes
Li et al. (2014)	Service management	Sales profit sources, service business composition, service process quality, service infrastructure	Basic services, initial stage for value-added services, the growth stage for value-added services, the maturity stage for value-added services	Yes
Jin et al. (2014)	New service development	Strategy management, process formalization, knowledge management, customer involvement	Five maturity level for each dimension	No
Neff et al. (2014)	Information system for PSS	Performance measurement of industrial service, installed base management, mobile support for the service workforce, integration of service and product data, data quality assurance	Rudimentary spare parts service, reactive maintenance service, predictive maintenance service, performance contracting service, managing the customer's operations	Yes
Alvarez et al. (2015)	Servitization	Market, network, customer, internal	Prospection, initiation, consolidation, specialization	Yes
Pigosso and McAloone (2016)	Sustainable PSS	A list of 62 Ecodesign management practices for PSS development	Limited, start-up, experienced, expansion, incorporation	No