Table 1 Review of Maturity Models for... | Emerald Publishing

Table 1

Review of Maturity Models for servitization

Author	Topic	Dimensions of capabilities	Maturity levels	Dimensions of the maturity measurement
Alvarez et al. (2015)	Servitization process	Market, Network, Customer, Internal	Prospecting, Initiation, Consolidation, Specialization	Maturity model processes (performing activities in a systematic manner, achieving quality, timeline and cost goals consistently and efficiently, performing activities with systematized processes and documented methods, collecting data for analyzing, controlling, predicting and planning performance systematically), Product support evolution (preventive maintenance, maintenance with included costs and maintenance based on performance)
Wikström et al. (2009)	Service provision	Goal, Value creation route, Mental process, Organizational concept, Most important process, Measures, Culture, Most important customer, Priority-setting bases, Main offering, Approach to personnel, Sales bias	Goods-dominant, Customer-centric, Business-dominant	Development of the firm's core project deliveries
Li et al. (2014)	Product life cycle services	Sale profit source, Service business composition, Service process quality, Service infrastructure	Basic services, Initial stage for value-added services, Growth stage for value-added services, Maturity stage for value-added services	Quality of the services, Service operational ability
Neff et al. (2014)	Information systems of service systems	Strategy (Performance measurement of industrial services), Environment and Organization (Installed base management), IT Artefact (Mobile support for the service workforce, Integration of service and product data, Data quality assurance)	Rudimentary spare parts service, Reactive maintenance service, Predictive maintenance service, Performance contracting service, Managing the customer's operations	Integration of service offering into the business model
Adrodegari and Saccani (2020)	Servitized business model	Organization, Process management, Performance management, Capabilities, Tools	Five maturity level for each dimension, ranging from 1 (no service orientation) to 5 (highest servitization maturity)	Service orientation of each requirement
Rapaccini et al. (2013)	New service development	Organizational approach, Resources, Customers, suppliers and other stakeholders, Performance management	Initial stage, Repeatable, Defined, Managed, Optimized	Management of processes and projects, Use of specific resources, skills and tools, Involvement of customers, suppliers and other stakeholders, Adoption of performance management systems
Jin et al. (2014)	New service development	Strategy management, process formalization, knowledge management, customer involvement	Five maturity level for each dimension	Evolutionary path of practices or characteristics pertaining to the process area
Pigosso and McAloone (2016)	Development of Product-Service Systems	Ecodesign management practices for PSS development	Limited, Start-up, Experienced, Expansion, Incorporation	Integration of environmental issues into PSS development
Paschou et al. (2020)	Digital servitization	Strategy (Strategic orientation, Business model, Digital service offering, Digital service ecosystem), Customer experience (Customer centricity, Customer trust), Business Processes (Production, Marketing, Human resources), Organization and Culture (Digital service mindset and culture, Governance and leadership, Organization design and talent management, Competences)	Beginner, Experienced, Leader	Service Strategies (base services, intermediate services, advanced services)

Author	Topic	Dimensions of capabilities	Maturity levels	Dimensions of the maturity measurement
Alvarez et al. (2015)	Servitization process	Market, Network, Customer, Internal	Prospecting, Initiation, Consolidation, Specialization	Maturity model processes (performing activities in a systematic manner, achieving quality, timeline and cost goals consistently and efficiently, performing activities with systematized processes and documented methods, collecting data for analyzing, controlling, predicting and planning performance systematically), Product support evolution (preventive maintenance, maintenance with included costs and maintenance based on performance)
Wikström et al. (2009)	Service provision	Goal, Value creation route, Mental process, Organizational concept, Most important process, Measures, Culture, Most important customer, Priority-setting bases, Main offering, Approach to personnel, Sales bias	Goods-dominant, Customer-centric, Business-dominant	Development of the firm's core project deliveries
Li et al. (2014)	Product life cycle services	Sale profit source, Service business composition, Service process quality, Service infrastructure	Basic services, Initial stage for value-added services, Growth stage for value-added services, Maturity stage for value-added services	Quality of the services, Service operational ability
Neff et al. (2014)	Information systems of service systems	Strategy (Performance measurement of industrial services), Environment and Organization (Installed base management), IT Artefact (Mobile support for the service workforce, Integration of service and product data, Data quality assurance)	Rudimentary spare parts service, Reactive maintenance service, Predictive maintenance service, Performance contracting service, Managing the customer's operations	Integration of service offering into the business model
Adrodegari and Saccani (2020)	Servitized business model	Organization, Process management, Performance management, Capabilities, Tools	Five maturity level for each dimension, ranging from 1 (no service orientation) to 5 (highest servitization maturity)	Service orientation of each requirement
Rapaccini et al. (2013)	New service development	Organizational approach, Resources, Customers, suppliers and other stakeholders, Performance management	Initial stage, Repeatable, Defined, Managed, Optimized	Management of processes and projects, Use of specific resources, skills and tools, Involvement of customers, suppliers and other stakeholders, Adoption of performance management systems
Jin et al. (2014)	New service development	Strategy management, process formalization, knowledge management, customer involvement	Five maturity level for each dimension	Evolutionary path of practices or characteristics pertaining to the process area
Pigosso and McAloone (2016)	Development of Product-Service Systems	Ecodesign management practices for PSS development	Limited, Start-up, Experienced, Expansion, Incorporation	Integration of environmental issues into PSS development
Paschou et al. (2020)	Digital servitization	Strategy (Strategic orientation, Business model, Digital service offering, Digital service ecosystem), Customer experience (Customer centricity, Customer trust), Business Processes (Production, Marketing, Human resources), Organization and Culture (Digital service mindset and culture, Governance and leadership, Organization design and talent management, Competences)	Beginner, Experienced, Leader	Service Strategies (base services, intermediate services, advanced services)

Source(s): Extended from Adrodegari and Saccani (2020)