| 201 | Evaluating the return on investment of the service business considering its characteristics such as changes in the payback period | Barquet et al. (2013), Gremyr et al. (2010), Neely (2009) |
| 202 | Evaluating the proportion of the service business' revenue or profits to the total revenue or profit of the company | Alghisi and Saccani (2015), Gebauer et al. (2005) |
| 203 | Evaluating the environmental effects of the service business such as resource efficiency and rebound effects | Reim et al. (2015) |
| 204 | Establishing key performance indicators appropriate for service operations such as the product use outcomes of individual customers | Baines and Lightfoot (2014), Reinartz and Ulaga (2008) |
| 205 | Adopting measurement and rewards systems encouraging employees' behaviors appropriate for service operations | Baines et al. (2013), Huikkola et al. (2016), Kindstrom et al. (2015), Oliva and Kallenberg (2003), Story et al. (2017), Auguste et al. (2006), Gebauer et al. (2010), Kanninen et al. (2017), Yan et al. (2019) |
| 206 | Balancing resources and assets to accelerate innovation in both product organizations and service organizations | Baines et al. (2013), Kindstrom and Kowalkowski (2014), Kindstrom et al. (2015), Kindström et al. (2013), Story et al. (2017) |