Maturity Level 1

Strategy and Leadership . Service benchmarking (102), External environmental analysis (103), Service potential estimation (104)

Capability level 2

Capability level 3

Capability level 3

Capability level 3

Capability level 3

Maturity Level 2

Strategy and Leadership . Service customer segmentation (106), Service competitiveness definition (107)

Performance. Service indicator definition (204)

Offerings. Service operation standardization (3P1), Service content modularization (3P2), Legal barrier understanding (3P7)

Customers. Customer knowledge accumulation (3C1), Customer access (3C2)

Network. Partner knowledge accumulation (3N1), Outsourcing determination (3N2), Partner identification (3N3)

Capability level 2

Capability level 3

Capability level 3

Capability level 3

Maturity Level 3

Strategy and Leadership . Service vision determination (101), Top management decision support (109), Key individual cooperation (110)

Offerings. Product-service alignment (3P3), Customer involvement (3P4), Partner involvement (3P5)

Customers. Customer education (3C4)

Organization. Service salesforce development (301), Service technician development (302), Service facility deployment (303)

Network. Partner incentive determination (3N4), Partner training (3N5)

Capability level 2

Capability level 3

Capability level 3

Maturity Level 4

Strategy and Leadership . Service price determination (108)

Performance. Service investment evaluation (201), Environmental effect evaluation (203)

Offerings. Service risk assessment (3P6)

Customers. Service value visualization (3C3)

Digital technology . Data use agreement (3D1), Digital technology integration (3D2), Data use for service operations (3D3), Data use for product design (3D4)

Capability level 2

Capability level 3

Maturity Level 5

Strategy and Leadership: Service portfolio management (105)

Performance. Service ratio evaluation (202), Service-oriented measurement (205), Product-service innovation (206)

Customers. Customer relationship building (3C5)

Organization. Decision-making decentralization (304), Organizational distinctiveness definition (305), Organizational resource sharing (306)

Network. Partner relationship building (3N6)

Digital technology. Data use for customer relationships (3D5), Data use for new business (3D6)

Capability level 3