Tools and methodologies for PSS design
| Article | Contribution |
|---|---|
| Aurich et al. (2006) | Life cycle oriented design method for PSS, including technical services (e.g. maintenance, retrofitting, refurbishing) |
| Morelli (2009) | Methodological approach to design highly customized PSS based on the active participation of customers to the value production process |
| Shimomura et al. (2009) | “Extended Service Blueprint”, a method that enables the design of PSS' service components during the early phase of product design |
| Lim et al. (2012) | “PSS Board”, a structured tool to visualize the PSSs development process and to support their design. The “PSS board” is a matrix where customer activities, state of the products, services, dedicated infrastructures and partners are placed in rows, and the general PSS process steps are placed in columns |
| Pezzotta et al. (2012) | “WinWin Spiral Model”, a PSS engineering process that considers the iteration process and the customer involvement with a comprehensive lifecycle perspective |
| Carreira et al. (2013) | Extension of the Kansei engineering method to include the analysis of the different players that collaborate within the PSS and the study of the customer experience |
| Shimomura et al. (2015) | Method for analyzing PSS conceptual design processes. The paper provides a PSS design process visualization scheme in which the design processes are analyzed in connection with an evaluation of design solutions |
| Chiu et al. (2018) | A PSS system modeling technique for developing a systematic and complete PSS strategy. The proposed method integrates Failure Modes and Effects Analysis (FMEA) and Importance Performance Analysis (IPA) with a service-product development matrix (SPDM) to identify the needs of customers and to design new PSS solutions |
| Zheng et al. (2018) | Four-stage based design approach for service innovation of smart PSS. In detail, the four stages are: (i) platform development, (ii) data acquisition, (iii) data analytics for service innovation and (iv) digital twin-enabled service innovation |
| Andriankaja et al. (2018) | Design method based on the extension of the Functional Analysis (FA) approach to make it consistent and fully applicable for PSS design |
| Pezzotta et al. (2018) | “Product Service System Lean Design Methodology (PSSLDM)”, a structured methodology to develop PSSs along their entire lifecycle |
| Lee et al. (2019) | “PRR Design Method”, explicit guidelines and a systematic design approach for the design of innovative Smart PSS |
| Pereira et al. (2019) | Investigation on the distinctive pathways for PSS development |
| Article | Contribution |
|---|---|
| Life cycle oriented design method for PSS, including technical services (e.g. maintenance, retrofitting, refurbishing) | |
| Methodological approach to design highly customized PSS based on the active participation of customers to the value production process | |
| “Extended Service Blueprint”, a method that enables the design of PSS' service components during the early phase of product design | |
| “PSS Board”, a structured tool to visualize the PSSs development process and to support their design. The “PSS board” is a matrix where customer activities, state of the products, services, dedicated infrastructures and partners are placed in rows, and the general PSS process steps are placed in columns | |
| “WinWin Spiral Model”, a PSS engineering process that considers the iteration process and the customer involvement with a comprehensive lifecycle perspective | |
| Extension of the Kansei engineering method to include the analysis of the different players that collaborate within the PSS and the study of the customer experience | |
| Method for analyzing PSS conceptual design processes. The paper provides a PSS design process visualization scheme in which the design processes are analyzed in connection with an evaluation of design solutions | |
| A PSS system modeling technique for developing a systematic and complete PSS strategy. The proposed method integrates Failure Modes and Effects Analysis (FMEA) and Importance Performance Analysis (IPA) with a service-product development matrix (SPDM) to identify the needs of customers and to design new PSS solutions | |
| Four-stage based design approach for service innovation of smart PSS. In detail, the four stages are: (i) platform development, (ii) data acquisition, (iii) data analytics for service innovation and (iv) digital twin-enabled service innovation | |
| Design method based on the extension of the Functional Analysis (FA) approach to make it consistent and fully applicable for PSS design | |
| “Product Service System Lean Design Methodology (PSSLDM)”, a structured methodology to develop PSSs along their entire lifecycle | |
| “PRR Design Method”, explicit guidelines and a systematic design approach for the design of innovative Smart PSS | |
| Investigation on the distinctive pathways for PSS development |
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