Articles on PSS performance analysis
| Article | Contribution |
|---|---|
| Sakao and Lindahl (2012) | Method for evaluating and selecting PSS Offerings (PSSOs). The method is divided into four steps (collecting information; determining objective function; deriving optimized PSSOs; feedback to idea creation) and is focused on the customer viewpoint |
| Geng and Chu (2012) | Revision of the Importance-Performance Analysis (IPA) to identify PSS improvement strategies in order to evaluate customer satisfaction |
| Kim et al. (2013) | Set of evaluation criteria designed to consider provider and customer perspectives and all the 3P (profitability, planet and people) dimensions |
| Pan and Nguyen (2015) | Combination of the Balanced Scorecard (BSC) and Multiple Criteria Decision Making (MCDM) to identify the key performance evaluation criteria for achieving customer satisfaction in PSS delivery |
| Rondini et al. (2017) | Adoption of Business Process Simulation (BPS) approach to support the assessment of the service provision process in PSS strategies |
| Mourtzis et al. (2018) | Methodology to support companies in the identification of the degree of customization of their PSS |
| Ziaee Bigdeli et al. (2018) | Framework to assess the transformation journey and to evaluate the outcomes of a manufacturer becoming a provider of advanced services |
| Matschewsky et al. (2020) | “Provider Value Analysis (PVA)”, empirically-based approach to facilitate a structured assessment of the value capture during the provision of PSSs |
| Rondini et al. (2020) | “Engineering Value Assessment (EVA)”, two-step procedure composed of multi-criteria decision-making methods for a comprehensive value assessment of PSS, considering the perspectives of both customers and providers |
| Barravecchia et al. (2020a, b), Mastrogiacomo et al. (2021) | Methodology for leveraging and analyzing user-generated content for PSS quality measurement and management |
| Article | Contribution |
|---|---|
| Method for evaluating and selecting PSS Offerings (PSSOs). The method is divided into four steps (collecting information; determining objective function; deriving optimized PSSOs; feedback to idea creation) and is focused on the customer viewpoint | |
| Revision of the Importance-Performance Analysis (IPA) to identify PSS improvement strategies in order to evaluate customer satisfaction | |
| Set of evaluation criteria designed to consider provider and customer perspectives and all the 3P (profitability, planet and people) dimensions | |
| Combination of the Balanced Scorecard (BSC) and Multiple Criteria Decision Making (MCDM) to identify the key performance evaluation criteria for achieving customer satisfaction in PSS delivery | |
| Adoption of Business Process Simulation (BPS) approach to support the assessment of the service provision process in PSS strategies | |
| Methodology to support companies in the identification of the degree of customization of their PSS | |
| Framework to assess the transformation journey and to evaluate the outcomes of a manufacturer becoming a provider of advanced services | |
| “Provider Value Analysis (PVA)”, empirically-based approach to facilitate a structured assessment of the value capture during the provision of PSSs | |
| “Engineering Value Assessment (EVA)”, two-step procedure composed of multi-criteria decision-making methods for a comprehensive value assessment of PSS, considering the perspectives of both customers and providers | |
| Methodology for leveraging and analyzing user-generated content for PSS quality measurement and management |
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.