Table 14

Potential research questions (RQs) and challenges for Smart PSS research

PSS LIFECYCLE PHASES
(1) PSS development(2) PSS delivery(3) PSS end-of-life
PSS RESEARCH TOPICSPSS design
  • (1) (RQ 1.1) 1How can digital technologies be included in existing PSS?

  • (2) (RQ 1.2) How digital technologies impact on the PSS design?

  • (1) (RQ 2.1) Thanks to digital technologies, is it possible to design customized PSS in real-time (self-adaptable solutions)?

  • (2) (RQ 2.2) How to improve PSS customer experience applying digital technologies?

  • (1) (RQ 3.1) How can the end of life of PSS be considered at an early stage of design? Furthermore, how can digital technologies contribute to this?

PSS environmental and social impact
  • (1) (RQ 1.3) Which digital tools can be implemented during the development of a PSS to improve its future sustainability performance?

  • (1) (RQ 2.3) How extend the usage phase of PSS lifecycle applying digital technologies?

  • (2) (RQ 2.4) What are the effects on the social sustainability of Smart PSS?

  • (1) (RQ 3.2) How can digital technologies reduce the environmental impact of the end of life of a PSS?

PSS and servitization process
  • (1) (RQ 1.4) What is the extent of digital servitization? What are the challenges that manufacturing companies face and the main barriers?

  • (2) What core competencies and capabilities are required to approach the digital servitization process?

  • (1) (RQ 2.5) How can servitized companies leverage user-generated data from smart PSS to increase their competitiveness?

  • (1) (RQ 3.3) How can servitized companies benefit from smart recycling strategies?

Sustainable PSS
  • (1) (RQ 1.5) How to integrate digital technologies in the early stages of development of PSS to reduce their environmental impact?

  • (1) (RQ 2.6) How can the user-generated data collected by connected PSS improve their sustainability performance?

  • (2) (RQ 2.7) What impact can smart maintenance operations have on the sustainability of a PSS? Furthermore, how to implement these maintenance strategies?

  • (1) (RQ 3.4) How can digital technologies facilitate the process of reuse and conversion of PSS at the end of their life cycle?

  • (2) (RQ 3.5) How to integrate IoT technologies to facilitate the recycling of tangible components of a PSS?

PSS Business models
  • (1) (RQ 1.6) Can the introduction of digital technologies lead to new business models for PSS?

  • (2) (RQ 1.7) How to integrate digital platforms in PSS business models?

  • (3) (RQ 1.8) How to facilitate circular economy practices using Smart PSS?

  • (1) (RQ 2.8) How can value-cocreation be improved in Smart PSS?

  • (2) (RQ 2.9) What are the opportunities offered by collaborative consumption strategies during the usage phases of PSS?

  • (1) (RQ 3.6) Is it possible to define new business models based on the residual end-of-life value of PSS? Moreover, how digital technologies can drive these business models?

PSS performance analysis
  • (1) (RQ 1.9) How does the addition of digital technology development impact the performance of a PSS design?

  • (1) (RQ 2.10) How to optimally use IoT technologies to monitor PSS performance?

  • (2) (RQ 2.11) How to measure perceived quality and customer satisfaction of smart PSS?

  • (1) (RQ 3.7) How to measure the performance of smart recycling activities?

PSS requirements analysis
  • (1) (RQ 1.10) Which new requirement categories should be considered for the development of Smart PSS?

  • (1) (RQ 2.12) How can smart PSS collect new requirement during their delivery?

  • (2) (RQ 2.13) How can big data analysis influence requirement elicitation?

  • (1) (RQ 3.8) What new requirements must be considered for the development of PSS, including smart recycling strategies?

Industrial PSS
  • (1) (RQ 1.11) How can Cyber-Physical industrial systems be adapted to incorporate PSS logic?

  • (1) How can smart industrial PSS improve relationships between players in manufacturing ecosystems?

  • (1) Is the reuse or conversion of the tangible component of a smart industrial PSS feasible? How can digital technologies contribute?

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