Table 15 Relationship between the top 10... | Emerald Publishing

Table 15

Relationship between the top 10 Strategic Technology Trends in 2020 (Panetta, 2019) and PSS research topics. The symbol (*) highlights articles published from 2017 to 2019

Top 10 strategic technology trends (Panetta, 2019)	Description	Total number of articles	PSS design	PSS environmental and social impact	PSS and servitization process	Sustainable PSS	PSS business models	PSS performance analysis	PSS requirements analysis	Industrial PSS
Hyperautomation	Application of advanced technologies and AI to automate processes that normally require human resources	6 (5)*	0	0	1	0	0	1	2	2
Multiexperience	Evolution from the traditional idea of customer experience, traditionally based on a single point of contact	3 (3)*	0	0	0	0	0	0	0	3
Democratization	Process that aims to provide people with easy access to technical or business competencies	0	0	0	0	0	0	0	0	0
Human augmentation	Use of technologies to enhance human productivity and improve or restore human capabilities	0	0	0	0	0	0	0	0	0
Transparency and traceability	Process that is inducing an increasing number of customers to request more responsible and transparent personal data processing policies	17 (7)*	2	6	2	1	2	1	1	2
The empowered edge	New technology paradigm where information processing, content collection and delivery are located closer to the sources of the information	27 (21)*	6	1	6	2	7	3	1	1
The distributed cloud	New cloud paradigm based on the storage of data outside the provider's data centres	14 (11)*	5	0	3	0	1	2	0	3
Autonomous things	Diffusion of autonomous objects, including vehicles, industrial robots, drones, ships	10 (8)*	1	0	2	0	2	3	1	2
Practical blockchain	Open, distributed ledger that can record transactions between two parties efficiently and in a verifiable and permanent way	0	0	0	0	0	0	0	0	0
AI security	Tools and techniques that leverage artificial intelligence (AI) to autonomously identify and/or respond to cyber threats	0	0	0	0	0	0	0	0	0

Top 10 strategic technology trends (Panetta, 2019)	Description	Total number of articles	PSS design	PSS environmental and social impact	PSS and servitization process	Sustainable PSS	PSS business models	PSS performance analysis	PSS requirements analysis	Industrial PSS
Hyperautomation	Application of advanced technologies and AI to automate processes that normally require human resources	6 (5)*	0	0	1	0	0	1	2	2
Multiexperience	Evolution from the traditional idea of customer experience, traditionally based on a single point of contact	3 (3)*	0	0	0	0	0	0	0	3
Democratization	Process that aims to provide people with easy access to technical or business competencies	0	0	0	0	0	0	0	0	0
Human augmentation	Use of technologies to enhance human productivity and improve or restore human capabilities	0	0	0	0	0	0	0	0	0
Transparency and traceability	Process that is inducing an increasing number of customers to request more responsible and transparent personal data processing policies	17 (7)*	2	6	2	1	2	1	1	2
The empowered edge	New technology paradigm where information processing, content collection and delivery are located closer to the sources of the information	27 (21)*	6	1	6	2	7	3	1	1
The distributed cloud	New cloud paradigm based on the storage of data outside the provider's data centres	14 (11)*	5	0	3	0	1	2	0	3
Autonomous things	Diffusion of autonomous objects, including vehicles, industrial robots, drones, ships	10 (8)*	1	0	2	0	2	3	1	2
Practical blockchain	Open, distributed ledger that can record transactions between two parties efficiently and in a verifiable and permanent way	0	0	0	0	0	0	0	0	0
AI security	Tools and techniques that leverage artificial intelligence (AI) to autonomously identify and/or respond to cyber threats	0	0	0	0	0	0	0	0	0