Application cases
| Company | Description | Interviewees | Role | AR project description and application |
|---|---|---|---|---|
| A | A is the biggest Italian dealer of integrated sales, rental, and assistance solutions in the Mining, Major Works, Infrastructure, Construction, Energy Generation, Oil and Gas, and Naval Mechanics sectors. It's part of a holding company with other companies specialised in sales, short or long rental, in various markets: trucks, construction, logistics, and finance for leasing | 3 from Italy | 2 Product Specialists | Head Mounted Display (HMD) tool for training, end-user technical support, and remote technical support for both basic-level users and skilled users |
| 1 Lab Manager | ||||
| B | B, a large enterprise is one of the leading global providers of food service, beverage, and laundry solutions, serving a wide range of customers globally, from restaurants and hotels to healthcare, educational and other service facilities. In addition to their product offerings, aftermarket services are provided to customers throughout the equipment lifecycle | 1 from Italy | 2 Support for Service Technicians | The project involves the daily use of a Hand-Held Display (HHD) for end-user technical support |
| 1 from Sweden | 1 Product Specialist | |||
| 2 from USA | 1 FSE | |||
| C | C is the world's leading provider of machines, Automation solutions, and services to the tool and mold-making industry and manufacturers of precision components. C, a large enterprise, offers innovative milling, EDM, laser texturing, automation, and customer services solutions. The key segments they serve include the aerospace, automotive, medical, energy, information and communications technology, and electronics industries | 2 from Italy | 1 Lab Manager | The ongoing project foresees the use of a Head Mounted Display (HMD) for training |
| 1 from Switzerland | 1 Support for Service Technicians | |||
| 1 Product Specialist | ||||
| D | D, a large enterprise, is a world leader in the supply of systems and solutions for printing, printers' multifunction, office equipment, and document management services, both with a direct channel very important (8 branches in the area) and indirect (dealer network, its partners and service center on various levels) | 3 from Italy | 1 Product Specialist | The ongoing project implemented Head Mounted Display (HMD) tool for training in product repair and remote technical support |
| 14 from Spain | 1 Help Desk Technician | |||
| 15 FSE | ||||
| E | E has been recognised globally as a leader in the technology sector and is now ranked as one of the top 10 brands globally. It's a large enterprise in the wholesale of household appliances, and audio and video consumer electronics | 3 from Italy | 1 Lab Manager | The concluded project foresees the use of a Hand-Held Display (HHD) for product repair and end-user technical support |
| 1 Support for Service Technician | ||||
| 1 FSE |
| Company | Description | Interviewees | Role | AR project description and application |
|---|---|---|---|---|
| A | A is the biggest Italian dealer of integrated sales, rental, and assistance solutions in the Mining, Major Works, Infrastructure, Construction, Energy Generation, Oil and Gas, and Naval Mechanics sectors. It's part of a holding company with other companies specialised in sales, short or long rental, in various markets: trucks, construction, logistics, and finance for leasing | 3 from Italy | 2 Product Specialists | Head Mounted Display (HMD) tool for training, end-user technical support, and remote technical support for both basic-level users and skilled users |
| 1 Lab Manager | ||||
| B | B, a large enterprise is one of the leading global providers of food service, beverage, and laundry solutions, serving a wide range of customers globally, from restaurants and hotels to healthcare, educational and other service facilities. In addition to their product offerings, aftermarket services are provided to customers throughout the equipment lifecycle | 1 from Italy | 2 Support for Service Technicians | The project involves the daily use of a Hand-Held Display (HHD) for end-user technical support |
| 1 from Sweden | 1 Product Specialist | |||
| 2 from USA | 1 FSE | |||
| C | C is the world's leading provider of machines, Automation solutions, and services to the tool and mold-making industry and manufacturers of precision components. C, a large enterprise, offers innovative milling, EDM, laser texturing, automation, and customer services solutions. The key segments they serve include the aerospace, automotive, medical, energy, information and communications technology, and electronics industries | 2 from Italy | 1 Lab Manager | The ongoing project foresees the use of a Head Mounted Display (HMD) for training |
| 1 from Switzerland | 1 Support for Service Technicians | |||
| 1 Product Specialist | ||||
| D | D, a large enterprise, is a world leader in the supply of systems and solutions for printing, printers' multifunction, office equipment, and document management services, both with a direct channel very important (8 branches in the area) and indirect (dealer network, its partners and service center on various levels) | 3 from Italy | 1 Product Specialist | The ongoing project implemented Head Mounted Display (HMD) tool for training in product repair and remote technical support |
| 14 from Spain | 1 Help Desk Technician | |||
| 15 FSE | ||||
| E | E has been recognised globally as a leader in the technology sector and is now ranked as one of the top 10 brands globally. It's a large enterprise in the wholesale of household appliances, and audio and video consumer electronics | 3 from Italy | 1 Lab Manager | The concluded project foresees the use of a Hand-Held Display (HHD) for product repair and end-user technical support |
| 1 Support for Service Technician | ||||
| 1 FSE |