Overview of different opinions about change and employees' background
| Lean-unrelated | Lean-related | ||
|---|---|---|---|
| Dismissive (n = 89) | Dismissive (n = 46) | Supporting (n = 16) | |
| Responses | Opinion appears related to simultaneously implemented other innovations, more general contextual developments, and nostalgic feelings about the old situation | Opinion appears related to the concept itself (used as a label), the way it is implemented, or insufficient involvement of employees during implementation | Opinion appears related to the believe in the concepts potential benefits, but they also stress out implementation must be better supported |
| Employee background | |||
| Tenure at the hospital | Long tenure (majority >15 years) | Rather long tenure (60% > 15 years) | Rather long tenure (50% > 15 years) |
| Trained in the concept | 63% of these respondents | A small majority (58%) | A large majority (81%) |
| Informed about the concept | 67% say to be informed | 67% say to be informed | 94% say to be informed |
| Involvement in the design process | Less actively involved (21%) | Least involved and thus least co-created the innovation (9% was actively involved) | Most actively involved (38%) |
| Perceived formal support for the concept | Experience strong formal support from board and management; only 9% sees this support as (very) weak | Experience rather strong support by the board and management; 13% see this support as (very) weak | Experience the least support from board and management; 25% sees their support as (very) weak |
| Response to the closed question about opinion towards lean | Their response is evenly divided between positive, negative, and neutral | 46% express a negative attitude; 24% a positive one | A majority (63%) of these respondents expressed a positive attitude; 13% of them a negative one |
| Lean-unrelated | Lean-related | ||
|---|---|---|---|
| Dismissive ( | Dismissive ( | Supporting ( | |
| Opinion appears related to simultaneously implemented other innovations, more general contextual developments, and nostalgic feelings about the old situation | Opinion appears related to the concept itself (used as a label), the way it is implemented, or insufficient involvement of employees during implementation | Opinion appears related to the believe in the concepts potential benefits, but they also stress out implementation must be better supported | |
| Tenure at the hospital | Long tenure (majority >15 years) | Rather long tenure (60% > 15 years) | Rather long tenure (50% > 15 years) |
| Trained in the concept | 63% of these respondents | A small majority (58%) | A large majority (81%) |
| Informed about the concept | 67% say to be informed | 67% say to be informed | 94% say to be informed |
| Involvement in the design process | Less actively involved (21%) | Least involved and thus least co-created the innovation (9% was actively involved) | Most actively involved (38%) |
| Perceived formal support for the concept | Experience strong formal support from board and management; only 9% sees this support as (very) weak | Experience rather strong support by the board and management; 13% see this support as (very) weak | Experience the least support from board and management; 25% sees their support as (very) weak |
| Response to the closed question about opinion towards lean | Their response is evenly divided between positive, negative, and neutral | 46% express a negative attitude; 24% a positive one | A majority (63%) of these respondents expressed a positive attitude; 13% of them a negative one |
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