Phase 3 – research centers participating in the focus groups
| Research center | Main field |
|---|---|
| Politecnico di Milano | Design |
| Maastricht University | Marketing, service research |
| Linkoping University | Interaction design, information systems |
| Catholic University of Porto | Operations management |
| Karlsruhe Institute of Technology | Information systems |
| Karlstad University | Service research, marketing |
| Research center | Main field |
|---|---|
| Politecnico di Milano | Design |
| Maastricht University | Marketing, service research |
| Linkoping University | Interaction design, information systems |
| Catholic University of Porto | Operations management |
| Karlsruhe Institute of Technology | Information systems |
| Karlstad University | Service research, marketing |