Table 3

Multilevel models predicting IER activity and IER goal attainment

DV: IER activity 95% CIDV: IER goal attainment 95% CI
bLLULbLLUL
Within eff
Constant3.19***3.083.311.99***0.963.03
IER   0.69***0.650.73
Between eff
Condition1.68***1.521.840.31–0.381.00
IER   0.60***0.350.85
Indirect eff
IER   1.0***0.601.44

Note(s): N for Level 1 (service interactions) = 2,459; N for Level 2 (service employees) = 40. CI = Monte Carlo confidence interval; LL = lower limit; UL = upper limit; ***p < 0.001

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