Illustrative research questions for the future studies
| Examples of questions that might be drawn from each theme as a component of a broader research project | |
|---|---|
| Tech/data innovation |
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| Business model innovation |
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| Financial innovation |
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| Regulatory innovation |
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| Examples of questions that might be drawn from each theme as a component of a broader research project | |
|---|---|
| Tech/data innovation | How can edge computing provide security and privacy for digitally-enabled services? How can distributed ledger technologies provide rigorous and immutable audit trails for service contracts? How can emerging technology enhance resilient service operations? How can Privacy Enhancing Technologies protect consumer and company data in outcome-based contracts? How could big data lead to the development and adoption of new service-led business models for greater value creation and value capture? |
| Business model innovation | How can advanced service business models be better understood and communicated? How can decentralised peer-to-peer systems enhance the adoption of outcome-based business models? How can outcome-based business models be rapidly designed? How can customer involvement in co-creation of business models be enhanced? How can service-led business models support market adoption of innovative technologies? How can organisations acquire competences need for service-led business model innovation? |
| Financial innovation | How can innovative technologies such as DLTs, AI, and IoT address challenges related to the financial aspects of servitization? How can distributed ledger technology broaden financial outreach for servitized business models? How can blockchain technology be adopted to transfer the value via digital protocol? How can decentralised finance (DeFi) drive service-led business models? How can new tokenisation methods and new kinds of token be developed to support the adoption of outcome-based contracts? How can peer-to-peer transactions enable service-led business models? How could blockchain innovations unlock issues around asset ownership? How can blockchain technology enable the delivery of outcome-based business models? |
| Regulatory innovation | How can smart contract protect privacy violations in advanced service contracts? How can smart contracts be informed by big data analytics while respecting customer privacy and compliance in service-led business models? How can new regulatory innovation enhance trust and compliance in servitization? How can regtech support the development of new financial innovation for outcome-based contracts? How can new regulations and governance protocols support the adoption of servitization? |
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