Table 3 Input, activities and output... | Emerald Publishing

Table 3

Input, activities and output indicators by stakeholder following a multiple-constituency approach

Stakeholder	Input	Activities	Output
Employees	INDICATORS -Total number of employees -Nationality -Gender -Type of contract -Type of position (full-time/part-time) -Staff turnover -Age -Seniority -Work environment -Work support services HIGHLIGHTS 350 total workers 145 working members 300 female workers 241 homecare workers 300 workers with fixed positions 203 part-time positions	INDICATORS -Working hours -Training hours -Workable hours by different activities HIGHLIGHTS 336,683 worked hours (84% of the total workable hours) 2,574 annual training hours 5.22 training hours per worker	INDICATORS -Average monthly salary and wages -Compensation by type of activity and employee position -Economic value of voluntary work -Number of promotions -Amount of compliance (total, managed, causes) -Number and type of non-compliance -Service supply process indicators -Employee professionalism indicators -Attention to welfare of worker indicators HIGHLIGHTS 93% of the workers have a salary between 500–1,400 € 2,015 volunteer hours per year 41,320 € economic value of volunteering 74 non-compliant
Members	INDICATORS -Total number of members -Social categories -Equity -Members' loans HIGHLIGHTS 218 total members 242,042 equity	INDICATORS -Membership fees -For those members who are also workers -Worked hours -Training hours -Workable hours by different activities	INDICATORS -Revenues by strategic area HIGHLIGHTS 6,642,212 total homecare revenue
Beneficiaries	INDICATORS -Total number of beneficiaries by age, gender, type of health-issue, self-sufficiency level, family situation, area -Beneficiaries monthly trends -Number of activated/cancelled contracts with beneficiaries HIGHLIGHTS −1,169 total beneficiaries −730 elderly women −120 independent/autonomous −491 partially independent/autonomous −415 not independent/autonomous	INDICATORS -Homecare activity description with detailed report by type of beneficiary and purpose HIGHLIGHTS -Daily homecare assistance -Soup kitchen -Beneficiaries -Hairdresser and hygiene -Beautician -Counselling -Health training -Recreational activities	INDICATORS -Duration of homecare assistance service -Main motivations for interruption of the homecare service -Beneficiaries' feedback -Level of satisfaction indicators -Annual average of beneficiaries HIGHLIGHTS −40% of the homecare contracts exceed 24 months −46% of the contracts expired because of the death of the beneficiary −82% of beneficiaries are satisfied or extremely satisfied
Institutional stakeholders	INDICATORS -Public contributions -Grants -Loans HIGHLIGHTS −335,200 € loans −7,557,246 €Public Government contributions		INDICATORS -Supplied hours by type of institutional stakeholders (Public Local Government, Public National Government, Private)

Stakeholder	Input	Activities	Output
Employees	INDICATORS-Total number of employees-Nationality-Gender-Type of contract-Type of position (full-time/part-time)-Staff turnover-Age-Seniority-Work environment-Work support servicesHIGHLIGHTS350 total workers145 working members300 female workers241 homecare workers300 workers with fixed positions203 part-time positions	INDICATORS-Working hours-Training hours-Workable hours by different activitiesHIGHLIGHTS336,683 worked hours (84% of the total workable hours)2,574 annual training hours5.22 training hours per worker	INDICATORS-Average monthly salary and wages-Compensation by type of activity and employee position-Economic value of voluntary work-Number of promotions-Amount of compliance (total, managed, causes)-Number and type of non-compliance-Service supply process indicators-Employee professionalism indicators-Attention to welfare of worker indicatorsHIGHLIGHTS93% of the workers have a salary between 500–1,400 €2,015 volunteer hours per year41,320 € economic value of volunteering74 non-compliant
Members	INDICATORS-Total number of members-Social categories-Equity-Members' loansHIGHLIGHTS218 total members242,042 equity	INDICATORS-Membership fees-For those members who are also workers-Worked hours-Training hours-Workable hours by different activities	INDICATORS-Revenues by strategic areaHIGHLIGHTS6,642,212 total homecare revenue
Beneficiaries	INDICATORS-Total number of beneficiaries by age, gender, type of health-issue, self-sufficiency level, family situation, area-Beneficiaries monthly trends-Number of activated/cancelled contracts with beneficiariesHIGHLIGHTS−1,169 total beneficiaries−730 elderly women−120 independent/autonomous−491 partially independent/autonomous−415 not independent/autonomous	INDICATORS-Homecare activity description with detailed report by type of beneficiary and purposeHIGHLIGHTS-Daily homecare assistance-Soup kitchen-Beneficiaries-Hairdresser and hygiene-Beautician-Counselling-Health training-Recreational activities	INDICATORS-Duration of homecare assistance service-Main motivations for interruption of the homecare service-Beneficiaries' feedback-Level of satisfaction indicators-Annual average of beneficiariesHIGHLIGHTS−40% of the homecare contracts exceed 24 months−46% of the contracts expired because of the death of the beneficiary−82% of beneficiaries are satisfied or extremely satisfied
Institutional stakeholders	INDICATORS-Public contributions-Grants-LoansHIGHLIGHTS−335,200 € loans−7,557,246 €Public Government contributions		INDICATORS-Supplied hours by type of institutional stakeholders (Public Local Government, Public National Government, Private)