The implementation of outcome indicators in the PMS
| Activities | Outcome indicators | Status of implementation | |
|---|---|---|---|
| Planning and delivering of the homecare service to elderly people | I1. Overall and average number of service hours by beneficiary (including contact, joint appointments and coaching activities) | Fully implemented | |
| Ensuring professionalism of the homecare workers | Professionalism in terms of the quality of service provided to beneficiaries | I2. Number of homecare workers by seniority and qualification I3. Amount of non-compliance among beneficiaries and homecare workers I4. Timely communication with the beneficiary | Fully implemented |
| Professionalism of the staff and the organisation itself | I5. Timely communication with the organisation and among staff
| I5 and I6 have both been partially implemented. In more detail, the social enterprise has designed a specific spreadsheet in order to manually collect information to build I5; however, timely updating of this information has been lacking. The organisation is working with a software house to hasten data collection. I6 was manually implemented with a spreadsheet | |
| Training homecare workers | I7. Availability of workers to participate in optional training I8. Use of role plays upon completion of training | I7 was implemented as an indicator. In order to increase the availability of homecare workers to attend the voluntary training, the social enterprise is trying to offer additional voluntary courses I8 has been implemented with one role play event in 2018, which helped to investigate the effectiveness of the training courses | |
| Providing individual homecare program | I9. Inclusion of information concerning every rescheduling and/or service modification | I9 has been partially implemented | |
| Giving family caregiver support | Human and psycological support | I10. List of activities in support of users' family members I11. Submit a questionnaire to measure the effectiveness of the provided support activities | I10 has been fully implemented, but I11 (the questionnaire) has not been submitted to families |
| Skills transfer | I12. Submit a questionnaire to measure the capability of
| Not implemented | |
| Training activities | I13. Activate training activities for users' family members I14. Submit a questionnaire to monitor training activities | Not implemented | |
| Activities | Outcome indicators | Status of implementation | |
|---|---|---|---|
| Planning and delivering of the homecare service to elderly people | I1. Overall and average number of service hours by beneficiary (including contact, joint appointments and coaching activities) | Fully implemented | |
| Ensuring professionalism of the homecare workers | Professionalism in terms of the quality of service provided to beneficiaries | I2. Number of homecare workers by seniority and qualification | Fully implemented |
| Professionalism of the staff and the organisation itself | I5. Timely communication with the organisation and among staff missed card punch tardiness beyond 15 minutes leaves and permissions | I5 and I6 have both been partially implemented. In more detail, the social enterprise has designed a specific spreadsheet in order to manually collect information to build I5; however, timely updating of this information has been lacking. The organisation is working with a software house to hasten data collection. I6 was manually implemented with a spreadsheet | |
| Training homecare workers | I7. Availability of workers to participate in optional training | I7 was implemented as an indicator. In order to increase the availability of homecare workers to attend the voluntary training, the social enterprise is trying to offer additional voluntary courses | |
| Providing individual homecare program | I9. Inclusion of information concerning every rescheduling and/or service modification | I9 has been partially implemented | |
| Giving family caregiver support | Human and psycological support | I10. List of activities in support of users' family members | I10 has been fully implemented, but I11 (the questionnaire) has not been submitted to families |
| Skills transfer | I12. Submit a questionnaire to measure the capability of the worker to transfer skills the user's family members to understand | Not implemented | |
| Training activities | I13. Activate training activities for users' family members | Not implemented | |
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