1. Please state in a few words or adjectives what first comes to your mind about the main study organisation

Next I would like to ask you to rate the main study organisation through various statements. Please consider each statement as to how well it describes it. Then circle the number that best represents your opinion.

2. on co-operative

1

2

3

4

5

co-operative

3. not customer orientated

1

2

3

4

5

customer orientated

4. partial

1

2

3

4

5

neutral

5. close

1

2

3

4

5

open

6. for its own good

1

2

3

4

5

for the common good

7. inefficient

1

2

3

4

5

efficient

8. irresponsible

1

2

3

4

5

responsible

9. unethical

1

2

3

4

5

ethical

10. not under constant development

1

2

3

4

5

under constant development

11. unknown

1

2

3

4

5

well-known

12. not esteemed

1

2

3

4

5

esteemed

13. active

1

2

3

4

5

passive

14. finds out customer needs

1

2

3

4

5

does not finds out customer needs

15. state clearly the contact persons

1

2

3

4

5

state unclearly the contact persons

16. high quality

1

2

3

4

5

poor quality

17. accessible

1

2

3

4

5

inaccessible

18. useful

1

2

3

4

5

useless

19. meets expectations

1

2

3

4

5

does not meets expectations

20. acts according to clear principles

1

2

3

4

5

does not acts according to clear principles

21. fair

1

2

3

4

5

unfair

22. poor leadership

1

2

3

4

5

good leadership

23. low expertise

1

2

3

4

5

high expertise

24. untrustworthy

1

2

3

4

5

trustworthy

25. reactive

1

2

3

4

5

proactive

26. static

1

2

3

4

5

dynamic

27. bureaueratic

1

2

3

4

5

flexible

28. not internationally esteemed

1

2

3

4

5

internationally esteemed

29. distant

1

2

3

4

5

humane

30. dictatorial

1

2

3

4

5

engaged in conversation

31. insignificant research

1

2

3

4

5

significant research

32. outdated

1

2

3

4

5

modern

33. poorly motivated employees

1

2

3

4

5

highly motivated employees

34. slow

1

2

3

4

5

fast

35. does not keep to schedule

1

2

3

4

5

keeps to schedule

36. communicates its aims unclearly

1

2

3

4

5

communicates its aims clearly

37. poor employer

1

2

3

4

5

good employer

38. fractured

1

2

3

4

5

coherent

39. unable to listen

1

2

3

4

5

able to listen

40. lags behind in its field

1

2

3

4

5

a trend-setter in its field

41. part of the ministry’s entity

1

2

3

4

5

independent

42. What school grade would you give to the main study organisation’s operation’s? (scale 4-10)?_____

Next you are given a chance to freely write about the case organisation:

43. What experiences do you have of dealing with the case organisation?