Table 2 Themes, research ideas and... | Emerald Publishing

Table 2

Themes, research ideas and contributions to the research streams

Themes	Sample posts on reddit	Future research ideas	Contributions to research streams
Essential service provision	New definition of essential service to question the rational and basic set of issues in a crisis time that can be implemented in a phased manner	Essential service conceptualization according to different perspectives (micro, meso and macro) Models and metrics to configure an essential service Smart technologies to foster essential service provision	Service infusion
			Service culture well-being
			Service technology
Bricolage innovation	Innovative solutions to reduce constraints based on new ways of integrating existing resources	Bricolage innovation processes Well-being innovation outcomes Practicing innovation in complex adaptive systems	Service innovation
			Service well-being
			Social implications of technology
Responsible shopping practices	New experience and value cocreation processes in times of crises focused on what constitutes “responsible” and how market actors behave for their own benefit and the benefit of others	Emergence of new service practices Responsibility as a value logic Responsible behaviour and measures	Transformative service research Social marketing
Market shaping amid crisis	New insights on market-shaping mechanisms and dynamic capabilities that are suitable for a crisis situation	External shocks triggering market changes Public actors in market shaping Nation-states as institutions	Market shaping
			Market dynamics
			Service System viability

Themes	Sample posts on reddit	Future research ideas	Contributions to research streams
Essential service provision	New definition of essential service to question the rational and basic set of issues in a crisis time that can be implemented in a phased manner	Essential service conceptualization according to different perspectives (micro, meso and macro) Models and metrics to configure an essential service Smart technologies to foster essential service provision	Service infusion
			Service culture well-being
			Service technology
Bricolage innovation	Innovative solutions to reduce constraints based on new ways of integrating existing resources	Bricolage innovation processes Well-being innovation outcomes Practicing innovation in complex adaptive systems	Service innovation
			Service well-being
			Social implications of technology
Responsible shopping practices	New experience and value cocreation processes in times of crises focused on what constitutes “responsible” and how market actors behave for their own benefit and the benefit of others	Emergence of new service practices Responsibility as a value logic Responsible behaviour and measures	Transformative service researchSocial marketing
Market shaping amid crisis	New insights on market-shaping mechanisms and dynamic capabilities that are suitable for a crisis situation	External shocks triggering market changes Public actors in market shaping Nation-states as institutions	Market shaping
			Market dynamics
			Service System viability