Key figures in data collection
| Locus1 | Type | Amount2 | Amount of data and specifications |
|---|---|---|---|
| Train & Co and MonITor | Work floor immersion | 58 days | 43 pages consisting of field notes, photos, email correspondence and company documents |
| Sessions | |||
| Welcome and Q&A | 1 | 46 pages consisting of field notes, photos and workshop material (brown papers, post-it and scrap papers) | |
| In-depth workshops | 4 | ||
| Strategy and management | 3 | ||
| Training | 5 | ||
| Weekly stand-ups | 9 | ||
| Interviews | 58 pages consisting of notes and verbatim of audio recording | ||
| Short (15–30 minutes) | 18 | ||
| In-depth (30–60 minutes) | 7 | ||
| Informal gatherings | 15 pages consisting of field notes and photos | ||
| Lunches | 13 | ||
| Friday afternoon drinks | 5 | ||
| Staff party | 1 | ||
| Joint | Meetings | 89 pages consisting of field notes, photos and verbatim of audio recording | |
| First acquaintance | 4 | ||
| Information gathering | 6 | ||
| Formal management | 3 | ||
| Sales | 6 | ||
| Ad hoc | 7 | ||
| Other (e.g. catch-up/update) | 6 | ||
| Sessions | 18 pages consisting of field notes, photos and verbatim of audio recording | ||
| Small and large project kickoff | 3 | ||
| Trainings | 2 | ||
| Other | 7 pages consisting of field notes, photos and promotional material (folders) | ||
| Customer and partner forums | 2 | ||
| Guided tour | 1 | ||
| Customer | Interviews | 105 pages consisting of notes and verbatim of audio recording | |
| Short (15–30 minutes) | 34 | ||
| In-depth (45–115 minutes) | 6 | ||
| Other | 3 pages consisting of field notes, photos and promotional material (folders) | ||
| Guided tour | 1 | ||
| Locus1 | Type | Amount2 | Amount of data and specifications |
|---|---|---|---|
| Train & Co and MonITor | Work floor immersion | 58 days | 43 pages consisting of field notes, photos, email correspondence and company documents |
| Welcome and Q&A | 1 | 46 pages consisting of field notes, photos and workshop material (brown papers, post-it and scrap papers) | |
| In-depth workshops | 4 | ||
| Strategy and management | 3 | ||
| Training | 5 | ||
| Weekly stand-ups | 9 | ||
| 58 pages consisting of notes and verbatim of audio recording | |||
| Short (15–30 minutes) | 18 | ||
| In-depth (30–60 minutes) | 7 | ||
| 15 pages consisting of field notes and photos | |||
| Lunches | 13 | ||
| Friday afternoon drinks | 5 | ||
| Staff party | 1 | ||
| Joint | 89 pages consisting of field notes, photos and verbatim of audio recording | ||
| First acquaintance | 4 | ||
| Information gathering | 6 | ||
| Formal management | 3 | ||
| Sales | 6 | ||
| Ad hoc | 7 | ||
| Other (e.g. catch-up/update) | 6 | ||
| 18 pages consisting of field notes, photos and verbatim of audio recording | |||
| Small and large project kickoff | 3 | ||
| Trainings | 2 | ||
| 7 pages consisting of field notes, photos and promotional material (folders) | |||
| Customer and partner forums | 2 | ||
| Guided tour | 1 | ||
| Customer | 105 pages consisting of notes and verbatim of audio recording | ||
| Short (15–30 minutes) | 34 | ||
| In-depth (45–115 minutes) | 6 | ||
| 3 pages consisting of field notes, photos and promotional material (folders) | |||
| Guided tour | 1 | ||
Note(s): 1The locus points out where the data collection took place. At Train & Co and MonITor or customers, respectively, or in joint situations, in which one of the service providers as well as the customers were present, 2Amount in sessions or specified otherwise
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