Table A3

Implementation steps and techniques

StepsTechniquesObjective
Solution developmentTraining planTo propose formative actions aimed at improving the staff's skills/knowledge and productivity in order for the organisation to stand out in a changing and highly competitive market
 Communication plan/strategyTo define when and how the company will communicate with the target public
Marketing planTo plan marketing actions
MVPTo evaluate the service, reduce losses, and accelerate its appearance on the market
Change managementChange management workshopTo help the staff/management to understand/manage changes that are occurring in the organisation. The design team helps the organisation to be continually aware of both the objectives and the approach, focussing on the consumer

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