Front office analysis – DT workshops
| Session | Num. Participants | Time | Resources |
|---|---|---|---|
| 1 | 1 Service engineers | 5 h | - Materials |
| 2 Staff | pencil, paper and post-it | ||
| 2 Internal customers (administrative) | - Places | ||
| 7 Internal customers (physicians) | 1 meeting room | ||
| - Equipment | |||
| 3 laptops and 1 projector | |||
| 2 | 3 Service engineers | 5 h | - Materials |
| 2 Staff | pencil, paper and post-it | ||
| 2 Internal customers (administrative) | - Places | ||
| 7 Internal customers (physicians) | 1 meeting room | ||
| - Equipment | |||
| 3 laptops and 1 projector | |||
| 3 | 3 Service engineers | 3 h | - Places |
| 10 External customers | 1 meeting room | ||
| - Equipment | |||
| 3 laptops and 1 projector | |||
| 4 | 3 Service engineers | 3 h | - Materials |
| 10 External customer s | pencil, paper and post-it | ||
| - Places | |||
| 1 meeting room | |||
| - Equipment | |||
| 3 laptops and 1 projector |
| Session | Num. Participants | Time | Resources |
|---|---|---|---|
| 1 | 1 Service engineers | 5 h | - Materials |
| 2 Staff | pencil, paper and post-it | ||
| 2 Internal customers (administrative) | - Places | ||
| 7 Internal customers (physicians) | 1 meeting room | ||
| - Equipment | |||
| 3 laptops and 1 projector | |||
| 2 | 3 Service engineers | 5 h | - Materials |
| 2 Staff | pencil, paper and post-it | ||
| 2 Internal customers (administrative) | - Places | ||
| 7 Internal customers (physicians) | 1 meeting room | ||
| - Equipment | |||
| 3 laptops and 1 projector | |||
| 3 | 3 Service engineers | 3 h | - Places |
| 10 External customers | 1 meeting room | ||
| - Equipment | |||
| 3 laptops and 1 projector | |||
| 4 | 3 Service engineers | 3 h | - Materials |
| 10 External customer s | pencil, paper and post-it | ||
| - Places | |||
| 1 meeting room | |||
| - Equipment | |||
| 3 laptops and 1 projector |
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