Improvements list to innovate
| Perspective1 | Aim2 | Action3 | Priority4 |
|---|---|---|---|
| Human | To improve empathy treatment with parents | Provide better explanations of the exercises to be done at home | Level 1 |
| Improve access to materials required for the exercises | Level 1 | ||
| Improve assistance with exercises at home | Level 1 | ||
| To increase customer trust | Videos of successful cases | Level 2 | |
| Website that publishes results/information about the process | Level 2 | ||
| Self-help meetings between parents | Level 2 | ||
| Promote proper employee performance | Level 2 | ||
| Define a mechanism with which to establish the report delivery date | Level 1 | ||
| Assign a specific time to answer emails | Level 1 | ||
| Business | To improve the organisation | Define incentive policies for employees | Level 2 |
| Rethink the aims and views | Level 1 | ||
| Define the organisational chart, roles, and functions associated with roles | Level 1 | ||
| To improve the follow-up | Clearly define the follow-up process for each specific customer | Level 2 | |
| Assign a specific employee to each customer (personalise) | Level 2 | ||
| Deliver answers more quickly | Level 2 | ||
| Define a mechanism to control/monitor tasks assigned to employees | Level 2 | ||
| Define a mechanism to track information exchanged with customers | Level 2 | ||
| Improve the follow-up process from the initial contact | Level 1 | ||
| Marketing strategies | Establish a marketing plan, increase trust, and attract more clients | Level 2 | |
| Technology | To improve the technological area | Improvement plan for all available technologies | Level 2 |
| Improve the appointment management mechanism | Level 2 | ||
| Improve software (website, apps, etc.) using agile methodologies | Level 1 |
| Perspective1 | Aim2 | Action3 | Priority4 |
|---|---|---|---|
| Human | To improve empathy treatment with parents | Provide better explanations of the exercises to be done at home | Level 1 |
| Improve access to materials required for the exercises | Level 1 | ||
| Improve assistance with exercises at home | Level 1 | ||
| To increase customer trust | Videos of successful cases | Level 2 | |
| Website that publishes results/information about the process | Level 2 | ||
| Self-help meetings between parents | Level 2 | ||
| Promote proper employee performance | Level 2 | ||
| Define a mechanism with which to establish the report delivery date | Level 1 | ||
| Assign a specific time to answer emails | Level 1 | ||
| Business | To improve the organisation | Define incentive policies for employees | Level 2 |
| Rethink the aims and views | Level 1 | ||
| Define the organisational chart, roles, and functions associated with roles | Level 1 | ||
| To improve the follow-up | Clearly define the follow-up process for each specific customer | Level 2 | |
| Assign a specific employee to each customer (personalise) | Level 2 | ||
| Deliver answers more quickly | Level 2 | ||
| Define a mechanism to control/monitor tasks assigned to employees | Level 2 | ||
| Define a mechanism to track information exchanged with customers | Level 2 | ||
| Improve the follow-up process from the initial contact | Level 1 | ||
| Marketing strategies | Establish a marketing plan, increase trust, and attract more clients | Level 2 | |
| Technology | To improve the technological area | Improvement plan for all available technologies | Level 2 |
| Improve the appointment management mechanism | Level 2 | ||
| Improve software (website, apps, etc.) using agile methodologies | Level 1 |
Note(s): 1This column shows the SD perspective to which each improvement belongs; 2This column shows what is intended to be achieved by implementing the improvement; 3This column shows the actions to be implemented; 4This column shows the actions priority order to be implemented, with level 1 being priority
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