Table 3 Summary of barriers and drivers...

Table 3

Summary of barriers and drivers

Dimension	Barriers	Drivers
Internal	Employees/owners aversion to change and organizational culture Organizational processes Level of investment	Pursuit of efficiency and accuracy Need to develop new competences and skills
External	Customers' aversion to change Fear of dependence on the technological provider/partner Lack of integration of activities conducted with the network of actors	Compliance with new regulations Change in customers' needs Interaction and benchmarking with other SPSFs

Dimension	Barriers	Drivers
Internal	Employees/owners aversion to change and organizational culture Organizational processes Level of investment	Pursuit of efficiency and accuracy Need to develop new competences and skills
External	Customers' aversion to change Fear of dependence on the technological provider/partner Lack of integration of activities conducted with the network of actors	Compliance with new regulations Change in customers' needs Interaction and benchmarking with other SPSFs